Andy Slusher Email & Phone Number

Atlanta Metropolitan Area

• As Sr. Staff Customer Success Manager (CSM) at VMware, I play a vital role in ensuring that our customers enjoy a value-added experience throughout their transformative journey with VMware. Serving as a trusted.
• Success Planning: This pillar revolves around collaboration with the customer to craft a personalized Success Plan. This plan is designed to closely align with their immediate business and IT objectives, use case.
• Accelerators: The Accelerators facet offers a library of over 500 on-demand, instructor-led, and ad-hoc webinars, specifically designed for VMware's Success360 customers. These webinars are created to support the.
• Digital Learning: Digital Learning entitles our customers to 24/7 access to intermediate-level courses, hands-on demos, simulated labs, and exam preparation videos.
• Support: VMware offers Dedicated and Proactive Support to help customers expedite issue resolution. While Support is an integral part of the Success360 program, the day-to-day resolution of support tickets is not.

Greater Atlanta Area

• As the Service Manager, I led a team of seven dedicated support professionals responsible for maintaining over 100 video wall installations across various geographic locations. My primary objective was to significantly.
• Achieved a reduction in customer attrition and boosted the support contract renewal rate by over 200% within the first 18 months of my tenure.
• Developed Standard Operating Procedures (SOPs) for the Support Department, leading to reduced unnecessary expenditures and improved overall efficiency.
• Crafted comprehensive job descriptions for service team members, complete with clearly defined success metrics (KPIs).
• Created and implemented customer-facing documents and presentations that effectively communicated the value of our services. This included Quarterly Business Reviews (QBRs), Ticket Summary Reports, Support Portal.
• Collaborated with the DevOps team to expedite the resolution of customer-reported software issues.

Alpharetta, GA

• As an Enterprise Services Manager (ESM), I served an account base of 10-12 enterprise-level customers acting as their trusted advisor ensuring customer satisfaction across the product & services solution portfolio.My.
• Understand assigned customers' strategic growth plans and desired business outcomes and ensure alignment with HPE's software and services offering.
• Implement a holistic service approach to ensure the health of the business relationships remained strong.
• Manage and address unresolved issues by working cross-functionally within HPE infrastructure to achieve the desired outcome.
• Facilitate meetings as needed with upper management, DevOps, R&D, and technical support resources.
• Manage technical escalations as needed to a successful conclusion.

Alpharetta, GA

• Managed an account base of twenty-six corporate accounts with an annual quota in exceeding $9,000,000.
• Sold Premier Technical Support, HP Software Education, and HP Professional Services.
• Exceeded 200% of FY11 sales target.

Greater Atlanta Area

• Successfully managed an outside sales team with a collective revenue goal of $15,000,000.
• Promoted to Sales Manager for displaying outstanding leadership skills, performance against quota objectives, and focus on assigned company objectives after the first year of employment.
• Met or exceeded revenue goals each year of employment.

Greater Atlanta Area

• Sold computer-based video editing, DVD authoring, and video encoding solutions by Adobe, Avid Technology, Apple Computer, Sonic Solutions, Pinnacle Systems, and others.
• Additional responsibilities included managing product training center plus staff and freelance trainers.
• Exceeded quota attainment each year of employment and consistently rated as top salesperson.

Alpharetta, GA

• Sold Sun’s security, authoring and development, data back-up, and network management software solutions to corporate accounts within assigned geography.
• Developed successful partner relationships with Sun’s channel affiliates to maximize sales within the territory.
• Achieved over 100% of the yearly quota.

Greater Atlanta Area

• Sold Lotus Notes, cc:Mail and SmartSuite software applications to an account base exceeding 25 corporate accounts and select channel partners.
• Achieved over 100% of Sales Performance Objectives each year of employment.
• Promoted to “Senior Sales Representative” position for exceptional sales achievements.
• Awarded “Sales Representative of the Quarter” three times.
• Received “Team Player Award”.

Film And Video

Bachelor Of Business Administration - Bba, Marketing

Activities and Societies: Member of Student Judicial BoardDean's List