My work focuses on improving the operational systems, processes, workflows and procedures within the GNP family of companies. I also help GNP's executive team and property/portfolio managers promote and carry out the organization's culture and corresponding values and vision through all corporate entities. The result is elevated customer service, more robust business relationships and increased positive outcomes.

During this tenure, I spearheaded end-to-end operations management for two wholly owned brands (Coffee Zon and Zing Cafe) as well as four Franchisees (Granite City, Copper Moon, Au Bon Pain & Nature's Table) with revenue of $16M+. I administrated and allocated budgets, capital expenditure, loss prevention, and apportionment of sales initiatives, as well as managing P&L and devising/analyzing sales forecasts for market-performance assessment. I managed and led staff in operations with training of personal, handling and leading succession planning, and undertaking staff/manager retention initiatives. I was the liaison with Franchisor's Operations Team and supported promotional campaigns and go-to-market strategies. I envisioned, implemented and monitored operational restricting efforts and process improvements to enhance procedural efficiency, maximizing productivity, streamlining inter-related functions and improve profitability. I ensured total regulatory compliance to institute alignment with company objectives/values, customer service benchmarks (HEART CULTURE), hygiene/food quality standards, and legal requirements. I helped develop effective purchasing strategies and maintained excellent vendor relationships to secure favorable pricing. My key contributions during this tenure include:* Orchestrated aggressive turnaround of restaurant operations, garnering significant improvements in health inspection ratings, food quality, cost controls, and staff training/morale improvement. * Improved talent pool drastically at store-manager level; facilitated improvement of under performers, and recruited new talent into the organization. * Initiated Quality, Service, Cleanliness framework, and conducted thorough audits to maintain quality standards and retain clientele. * 2017 Au Bon Pain Franchisee of the Year.

In this position, I steered full-scope Franchise management functions, including business development, budgetary control, and resource allocation. I undertook standardization and process improvements to generate record profitability. I on-boarded, trained, and managed top operational and leadership talent, and created a high performance team by utilizing engagement and motivational techniques. I built and maintained productive relationships with Franchisees, building owners, vendors and customers to fortify market position and value proposition. I mentored management staff (both Company and Franchisees) on interactions with staff at all levels in the organization, as well as with corporate, franchise , district and general managers. My key contributions during this position include:* Augmented Franchise store revenues significantly, while simultaneously increasing the Franchise EBITDA.* Introduced, implemented and consistently reviewed/reinforced systems and QSC standards to ensure Franchise operations were operating at their highest level. * Introduced yearly one on on financial/business reviews with each Franchise owner to review their profitability, people and new restaurant development opportunities.