During this Covid 19 Pandemic, supported the Home Testing and Drive Through Testing for the NHS support line. Helping people navigate through the process of registration, apply for the Coronavirus test and through to escalating delays for test results in the Telephony Contact Centre, using a variety of tools and services some of which are cloud based and specifically developed for NHS use at the start of the Coronavirus Pandemic.

I am executing market research, identify potential clients, and set appointment. I am noting customer requests and expertly translated content brief into well written web content to highlight key benefits and call-to-actions. I guide clients about product launching, web traffic generation, and visibility to all customers using onsite and offsite SEO techniques. • Decreased downtime and continuously take initiatives to improve the website performance for both on-site and off-site SEO.• Recognised all customer requirements and transferred into a bespoke product requirement.• Developed numerous e-commerce websites and launched new products to increase market share and revenue.• Raised online profile for customers by advising onsite, as well as offsite SEO for search engine local rankings and social media strategies to raise awareness and improve quality and quantity of web traffic

I have spearheaded overall activities of Vodafone Beacon RAN project, including swap and network upgrade. Ensured Health & Safety of staff, by conducting continuous trainings. I have chaired meetings with third party suppliers to review their performance and quality. I have interviewed and hired high-potential engineers and managers; organised training and development programmes to enhance performance and skills. • Directed numerous cross-functional initiatives to achieve monthly targets.• Collaborated efficiently with internal departments and subcontractors to produce a positive outcome of projects.• Headed overall operations of employing swap and growing Vodafone's network to generate more revenue.

• Interfacing with Etisalat Senior Management on a daily basis for Core and RAN Network Swap and upgrade.• Business Analysing for system and workflow processes between Etisalat and Huawei• Supporting Account Manager for new and pending Contracts• Supporting Project Director to Implement new project startup for Data & Call Centres, including RAN, Transmission New & Swap RNC/Node B’s, BSC, BTS, FTTx (Fibre), Civil Works, Optimisation, IT

• Project Director (and Business Analyst) of FTTx Project for Ooredoo (QTel) Account, Qatar (Fastest Fibre Network growth in the World at that time) for business and residential – Internet, telephone, TV and Digital Services. Passive, Active and Data and Telephony Contact Centres• Improved relations between Oredoo and Huawei and returned project back on track within only 1 month• Business Change and Adaptation due to material & equipment shortages on an ongoing basis • Call Contact Centre Management Upscaling, Processes and Improvement of KPI's.• Structured cabling for tower blocks of appartments and multiple dwellings for smaller buildings with multiple occupants.• Improved Installation SOP’s for both Fibre and Structured Cabling• Improved Installation Standards and Processes for both Fibre and Structured Cabling• Incorporated a ranking system for improvement of Subcontractors Quality & Performance, which was successful• Implementing measures to enhance Health & Safety and followup for infringement of them.

• Project Director of SITC Account (Bidding and Contract Signing Stage), Core Network, Enterprise – Fibre Optic for GPON, MPLS and Passive, Active and Data Centres, RAN Network with GSM, LTE, BSS, OSS, Microwave etc.• Handling multiple projects whether big or small, involving multiple technologies, including IT, typically 100M USD to 500M USD. The highest BID won was 1.2B USD• New Project Bidding Reviewer, Fulfilment Responsible for Saudi and for all Middle East Regional PMO Pre-sales• Implementing measures to enhance Health & Safety and followup for infringement of them. • In-depth Process Analysis Review and Defining for both Existing and New Processes• Improvement of Subcontractors Quality & Performance• Program Management Consulting (Business Change & Performance Enhancement, Training etc)• Timely completion to Customer satisfaction

• Program Manager for a range of projects from GPON, MPLS, GSM, LTE, BSS, OSS, Microwave, Data and Call Centre• Meeting Government timelines without penalties for both Phases of Operator Licence Omantele• Continuous Successful Stakeholder Meetings and Reporting. • Subcontractor Progress Meetings with Project Directors• Improvement of Subcontractors Quality & Performance• Business Change Analysis for In-depth Process Analysis Review and Defining for both Existing and New Processes• Implementation of new tools and applications for Project Management Teams

• Program Management of the 3/11 Project.• Provide technical leadership in resolving the optimization issues including but not limited to Network Optimisation, Network Operations, Network Transmission, Projects, site installation quality and In-building Services (IBS).• Preparing a detailed field level actionable plan to achieve 3 / 11 KPI’s. • To provide optimisation leadership services with an objective of achieving 3 / 11 Project KPI’s for Airtel Bharti network.• Leading the 3/11 project optimization team.• Leading the Customer interaction in consultation with NSN & Airtel Bharti.

• RF Technical Consultant for Huawei Projects in all India (only non Chinese or Indian in the team)• 3 Main Projects - 14,500, 36,000 and ,3000 site locations using GSM900/1800 & 3G Equipments• Projects involves, New (Huawei Equipments), Swapping & Redeployment of other Vendors Equipment• Negotiate RF related issues with Customers at senior level• Internal & External Management meetings• Subcon Management• Generated Risks Analysis and Technical Proposals

• Management of in-house MS Access applications and databases• Development of Access databases to support technology• Trials and Evaluations for new applications and Tools

The project consists of 3 phases with phase 1 swapping out the existing equipment. The project was predominantly KPI (and cost driven) with ambitious Radio KPI’s at each phase, which were continually met. The network utilised various transmission methods, from fibre and microwave to Point to Multipoint. The customer was very pleased when they performed benchmarking against the other 2 operators and found that their network had the best quality. This is also an achievement considering the time frame of which the swaps were completed from a single 900 band to dual band of 900 & 1800. General duties include reporting to the GPM (General Project Manager) interfacing with the Customer, Internal Departments & Subcontractors and constantly improving timescales and quality of the rollout. Includes procedure for surveys, basic construction, equipment room and towers cost cutting and recruiting and assessments of both local and Expat Engineers.

The general task was to maintain KPI’s, providing overall technical direction and to improve the work processes, re-organising the RAN team departments and to train the local engineers.This was a Dual Band GSM Network using ZTE in Central Region for a plan of 662 sites, which was the biggest of the 3 regions - (1451 Total for all the country). Operational was close to 500 sites.Expansion to the network involved BSC’s, additional equipments for both 900 and 1800 BTS’s and for the Transmission Network where the plan was to minimise Leased Lines and replace with Microwave links where possible to reduce OPEX expenditure and introduce equipment assets to the network.Major achievements were in the joining of the external departments in better interfacing and procedures to be able to tackle the coordination and Rollout. Improvements were made to Transmission, Radio Planning and Optimisation KPI’s. Long term goals were set in place.

The task was to increase department outputs, define and implement department objectives, maintain KPI’s, improve procedures and define a training program for the local engineers and set annual budgets for next 5 years.Re-organisation of 4 teams within the department. This resulted in both work output efficiency and a documented career path for all individuals. Also recruited 50% more staff (Managers, Senior and Local Engineers) the team was at 54 (6 Managers and 49 Engineers), including staff evaluations and salary proposals.The project was to produce a rollout plan for 1200 sites and working closely with the Marketing Team. Initiated many changes in the Rollout Process with has resulted in savings of both time and money.Project managed various special coverage projects and tenders as well as working closing with Ericsson’s and Huawei for GSM 900 and 1800 and for 3 UMTS Trials for Siemens, Huawei and Ericsson and UMTS discussions with Nokia.

• Successfully managed the Radio Planning & Microwave Transmission Teams, within Siemens I.C.M. in Nigeria, on a new start-up project.• Worked very closely with the NSS Manager, to supplying data used for the dimensioning of the Core Network as well as supporting the General project manager in Customer Senior Management meetings.• The Project consisted of 450 BTS sites and 2 MSC’s in the Northern part of Nigeria completely from start-up. Challenged with an aggressive rollout plan of 235 sites within 3 months, being TSS’d (Technically Site Surveyed). This target was met with 254 sites TSS’d.• Recruitment of suitable Expat engineers, both technically and for the harsh environment of Nigeria.• Marketing data was limited and we had to undertake detailed Marketing to correctly dimension capacities in the Network Elements and project design.• Successfully, managed to time, cost and budget.• Direct interfacing with the customer Rollout Manager• Defined work flow procedures and standards• Cooperation was excellent with the Implementation Department for rollout, build and installation requirements. The Management scheduling tool used was CAPRI.• Day-to-day administration management of timesheets, expenses, holidays etc

• Working in a team of only 5, we were tasked with making proposals to improve the Network Quality and Performance on the Wataniya Telecom Network in Kuwait (Siemens equipment).• The solution put forward was based around a major network redesign using Dualband antennas with electrical tilt.• The network configuration was GSM (900 & 1800) Dualband with frequency hopping and GPRS.• The planning tools used were PlaNet and ASSET, with MapInfo.

As a senior, RF Planning Engineer supported the RF Planning Manager in Radio Planning issues, such as the definition of Antenna types to Micro-cell planning of hotspot areas. In addition gave training to local engineers of basic Radio Planning Techniques both in the office and in the field, while designing Several Wilayas (Regions) of Algeria.

Optimisation Project Leader – Starting department from new for all Dolphin Germany and establishing procedures, tools and methods for site validation, optimisation and reporting.Network Performance Engineer - Initiating the preliminary procedures and documentation, for TETRA Radio Network Performance Monitoring and Optimisation Reporting.Senior Radio Network Planning Engineer - Performed centralised activities supporting the Network Performance Manager and 4 regional RF Planning Managers in all RF and Frequency planning matters. Some business analysis has also been undertaken, which required the development of a capacity planning tool (in Excel) to be designed and has been accepted as the European model for Bandwidth Capacity Planning. Main Tools used - MapInfo and Aircoms (Enterprise) Asset Planning Tool.

GSM1800 (PCN) Microwave Surveying and Radio Planning