Andy Tafunai Email & Phone Number

Dynamic and highly efficient technical professional, reputable in displaying strong work ethics, professionalism, and demonstrated capacity of working in a fast-paced environment with record of delivering business solution in the areas of technical support, administration and customer service support. Excel at analyzing and defining operational requirements and process executing tools, resulting in successful implementation of strategic measures to achieve wider margins. Self-driven with excellent organizational and interpersonal skills, in addition to advanced communication skills, leveraged in building positive business relationships.4+ years of experience in providing technical and customer support with success in troubleshooting and analysis to meet and exceed client needs. 15+ years of experience as a leader, innovator and analyzer serving in the armed forces and private sector.Innovative and effective with diverse experience spanning military, administrative and technical. Collaborative and passionate with outstanding ability to maximize efficiency and effectiveness to drive positive and achievable results.Articulate with keen negotiation skills and an aptitude for analysis and needs assessments.

Listed skills include Troubleshooting, Team Leadership, Project Management, Customer Service, and 28 others.

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  Manufacturing Systems Analyst

  Custom Building Products

  Nov 2011 - Present

  Resolve IT help tickets by diagnosing software issues with responsibilities for troubleshooting SCADA and HMI applicationsMonitor and maintain network infrastructure to ensure operational efficiency and avoidance of downtimeOversee the administration and development of forms, reports and maintenance SOPs for the departmentDeveloped financial analysis for budgets and accountsTrained and audited employees while delegating tasks to improve office productivityDesigned and implemented digital filing system with redundant off-site backups scheduled monthly