Andy Thorburn Email & Phone Number

Darwen, Gb

Manchester Area, United Kingdom

Consulted on various strategic, operational and financial improvement initiatives. Facilitated the formulation of a joint Commercial, Product & Engineering 3 year Roadmap.Identified £20m+ easily obtainable opportunities from operational improvements and un-addressed customer needs. A further £400m opportunity identified in 6 under-performing national markets – slightly harder to realise but not beyond reach.

Edinburgh City, Scotland, United Kingdom

Leader of a small team tasked with "productising" services offered by Wyoming. These services are in the e-Learning space (online educational content & Learning Management Systems). Successes include: tech selection, promotional website launch (www.cheyennelms.com), demo LMS build and launch.

Manchester, United Kingdom

Leader of two directly reporting teams: one for Quality (of Supply Partner), the other for providing Commercial leadership of Product delivery. Leading strategy for Supply Management. Leading segmentation of supply base and plans for diversifying that supply base

Manchester, United Kingdom

Marketplace is an online service that allows car hire companies to work with Booking.com while allowing Booking.com to massively diversify its supply base. “The largest integration project Rentalcar.com took on since it was established in 2004”. Phase 5 - The Roll Out.Phase 4 - The Launch. Phase 3 - The Build. Phase 2 - Contracting 3rd parties that would bring the service to life. Phase 1 - Securing the investment.

Surrey

Strategic Planning :: Programme Management :: Vision :: SaaS :: AutomotiveRe-engaged by Thermeon in order to allow the founding owners to be able to present credible future leadership. I was central to various confidential activities relating to the company’s disposal to a trade buyer.

London, United Kingdom

Working as part of a 6-person change management team in Connected World Services, * Post-merger Supply Chain consolidation, comprising transport and warehouse process and systems rationalisation. * £5m programme to be delivered over 18 months through a number of component projects. * Tangible benefits estimate is £7-10m . £2m annualised savings delivered within first 3 weeks. Consulted upon and contributed to:* Post-merger IT strategy with specific regard to Supply Chain* FY 15-16 Business Planning on 120+ IT-related initiatives

Guildford, United Kingdom

Change Management :: Portfolio Management :: Programme Management :: Stakeholder EngagementOffering business transformation support to various clients:* Coaching and mentoring business owners and Management Teams* Strategy formulation* Vision development and communication* Business acquisition and disposal planning and deal negotiation* Project & Programme Management* E-Commerce guidance to SMEs Key Achievements:For Client X. A mid-sized, multi-national software company. Negotiated the sale of an Australian business to a UK-based acquirer. Led financial presentations to potential funders. Directed the Due Diligence process. Co-ordinated the efforts of legal and professional advisory suppliers For Client Y. A horticultural SME. Supported owners in clarification of Vision and 2-year strategy. Developed programme plan in preparation for a 32 acre site re-location For Client Z. A retail SME. Coached owner in re-location of business from central London to Guildford. Advised on marketing, brand development and online presence

Gatwick, London

A mid-sized niche provider of software to the car rental industry, serving 200+ clients across 50+ countries including all major vehicle rental brands (Hertz, Avis, Budget, Dollar/Thrifty) in support of £MM annual transactions. The company has offices in the UK, Australia and USA with sales staff located in Ireland, New Zealand and Brazil. Originally employed as MD of Thermeon Europe, having made a considerable impact on performance with the subsidiary I was appointed as CEO in September 2011 to repeat that success globally. * P&L control for an entity generating $6m+ T/O* Leader of board comprising sales, innovation, client services, technology and finance* Direction of marketing, product, sales and support strategies* Leadership on key business transformation, commercial and major client-focussed projects* Key account management lead on strategic accounts (including global contracts) Key Commercial Achievements: * Increased Revenue by 20% and Net Profit by 8%* Merged 4 “related” Thermeon companies in preparation for disposal, entailing operational, cultural, financial and legal consolidation of the composite companies in order to increase company value and service delivery* Raised the profile of the company in order to attract disposal, merger and acquisition offers.* Enhanced market profile sufficiently to increase the value of sales pipe-line and force competitor reaction* System Implementation for the Company’s Number One ClientCompany Re-structuring:* Established vision and mandate, formulating the company financial / operating model* Internal and external communications: encouraged and drove the adoption of new behaviours* Overseeing alignment of goals and efforts for 4 companies with 3 owner / operators

Uxbridge, London

Aug 07 - Feb 10. Counter & Fleet systems for franchisees. Global scopeManaged a portfolio of recruitment, implementation & development projects in order to convert 100+ franchise countries from existing systems to a common operating platform. US $8M programme, deliverable over 5 years through EMEA, APAC and Americas.Jan 07 - Aug 07. Business Transformation Programme. European scope Managed a business transformation project which set new structure and delivered US $50m savings annually through the re-engineering of key processes and reducing headcount. Directing work across 6 cross-national and cross-functional work-streams, management of Project Management Office (PMO), stakeholder management and ensuring benefits realisation.Apr 05 - Jan 07. Portfolio Manager of Fleet Systems (Business Partner). European scopeResponsibilities were dominated by one “mega-project”, the refinement of an ERP application which predicts and manages the rotation of a 100k vehicle fleet through France, Italy, Spain, UK and Germany. Annual budget €1m+, returning €50m+. Other projects in my portfolio included implementing change within Italy to convert the £70k loss incurred due to rental customer traffic violation fines into a £7M revenue stream

Teddington, Londo

Acxiom (formerly Claritas) is the UK’s leading provider of consumer information. A large proportion of European revenue comes from list rental and it is in this area that the SME / Online division was established in order to exploit the UK SME market. My role entailed:* Reviewing market research to gain insight for proposition development and formulating the business case* Developing the channel plan and business model, along with P&L estimates (a £500k project to return £10m pa in 3 years)* Managing the re-seller channel and delivering web sales channel, which included: business rule & user requirements definition; execution of the tender process; selection & management of technology providers; stakeholder management; management of User Acceptance Testing* Planning and management of day-to-day operations in support of UK online service* Planning and assisting European roll-out with a view to global integration

Edinburgh, United Kingdom

Marketing agency delivering information-driven contact strategies to Financial Services, FMCG, Mobile Telecoms, Automotive, Tourist and Media industries, achieved through a mix of: marketing consultancy; telecoms & IT consultancy; project management; Direct Marketing (DM) strategy formulation & execution; CRM consultancy & delivery; outsourced Contact Centre facility provision.Jan 00 - May 02. Operations Manager.Reporting to the Owner-Directors. Direct reports included Account Management Team, IT Manager, HR Team, Contact Centre Manager and Financial Controller. Financial control of £3.5m turnover.Led on various client- focussed projects. Implemented all Contact Centre new business through specifying and rolling out IT, Marketing and HR requirements. Managed business critical supplier relationships through partnership and SLAs. Managed the business’ infrastructure (facilities, Contact Centre hardware, furniture, utilities, Health & Safety, etc).Nov 98 - Jan 00. Call Centre ManagerManaged the growth of the Contact Centre from 6 to 120 positions (300 shifted agents), offering 18 / 7 / 365 facilities to a number of clients.

Senior manager with responsibilities including manning, security, discipline, conferencing and conducting briefings for senior figures (including governmental), middle management and junior soldiers. On retirement I was ranked as Captain with recommendation for promotion to Major. * Troop / Platoon (30 men) commands. Later - senior management and strategic planning posts * Various responsibilities included front-line United Nations Negotiator (Cyprus) and Press Officer.* Other responsibilities included Regimental Recruitment Officer and Regimental Signals Officer* Operational highpoint: Co-ordinated the Divisional (5000 multinational personnel) support to Republica Srpska National Assembly Elections (Oct 97).

Bscecon (Hons), International Politics & Strategic Studies

Education record