I have been somewhat slow at updating my details in recent times but after 7 years I perhaps should say something. Currently working in Sheffield City Council and for most of my time there I have been working in a face to face Customer Services role. This is very diverse position dealing with high volumes of enquiries covering a very broad variety of council services making it a very interesting role. The customer base is very challenging covering vulnerable people living with difficulties such as: Drug and Alcohol addiction, Homelessness, all kinds of disabilities including communications problems. This proves to be a very enjoyable interesting day to day challengeIn addition to this I have been documenting all the operating procedures and getting these signed off by the relevant parties within the various departments we work closely with.This has all lead into training and mentoring apprentices in addition to formulating training plans and providing support regarding applying for permanent roles within the council including providing training for interview technique. In my own time outside work I have also been keeping my hand in regarding mentoring mainly Sheffield Hallam undergraduates and postgraduates, in CV writing, Networking and Interview Technique. This is something I find very fulfilling and I take great pride in seeing people grow in their own individual way, some very rapidly and others more gradually. For me personally the variety is rewarding because each person's challenges are unique so every interaction is fresh and new.

Remploy are a prime contractor in the Welfare to Work Sector helping people with complex barriers to work gain sustainable employment. • Implemented the company Account Management Strategy using business experience and knowledge of the local labour market• Opened up new business working relationships with Blue Chip companies liaising internally and externally to formulate bespoke assessment and selection processes• Utilised listening and problem solving techniques to continuously improve customer service levels• Enhanced candidate selection via close teamwork with recruiters communicating customer requirements thus strengthening Remploy, Employer working relationships• Improved communications throughout the process in order to prevent operational problems

Jonathan Lee Recruitment Regional Manager 1996-December 2009 A specialist Recruitment Consultancy operating in the Manufacturing and Engineering Sector with a reputation for professionalism experience and customer care• Promoted to Regional Manager in 1998 to open the first regional office in Leeds and later Wakefield • Improved the Employability of candidates, advised on CV content, Interview Technique and Personal Strategies which increased vacancy fill rates to as high as 70%• Recruited, trained, and mentored an 11-strong team of consultants and administrators achieving high personal and team targets, with 7% staff turnover and 1.5% absence• Used business knowledge and people skills face to face with clients influencing their recruitment strategies agreeing action plans to match the marketplace realities whilst maximising successful sustainable placements leading to repeat business• Managed the company wide Communications Strategy across 5 offices setting up frameworks and measurement as well as implementing practical solutions which improved the perception of IT by 11%• Key member of the Senior Management Team which developed the business from 1 office to 5 across the UK and increased turnover from £5m to £30m• Successfully grew the Northern business from a standing start creating a £2.2m turnover business• Developed new sales through networking, exhibitions, marketing (PR, Surveys), referrals and business development through professional performance, integrity trust and honesty:o Introduced IIP and ISO 9000 as part of a group strategy o Designed and Delivered Assessment Centres for clientso Practitioner in SHL Psychometric Questionnaires • Developed long-term business partnerships as a single source recruitment supplier for blue chip clients including Toyota, Airbus, MFI, and a wide range of SME’s• Developed exclusive long term relationships with Industry Forums covering Chemicals, Metals, Printing, Furniture and Ceramics

Invited to move to Hong Kong following an initial short term placement in China to resolve a major customer quality issue Successfully controlled all Manufacturing, Engineering, Quality, Purchasing, Vendor Management and Customer Delivery Performance for a £25m electronics manufacturing businessFacilitated stronger understanding and working relationships between Chinese middle management and Western Senior managementEstablished the Philippines manufacturing facility as part of the division's expansion planCreated a power module Product Support Group for key accounts which significantly improved customer service and satisfaction levels

Established a Technical Support, Failure Analysis, Corrective Actions, Re-work Facilities, and Quality Data operation following closure of the UK manufacturing operationRegularly visited key accounts to maintain and strengthen relationships, presenting relevant data on a quarterly basis and providing regular customer service supportServiced the key European customer base including HP France, ICL Finland, Olivetti Italy, Dell, Intel, Apple and Siemens Germany)Created databases to track stock movements and corrective action records and massively improved KPIs which became the standard for a new USA operationLiaised daily with Far East manufacturing facilities and management to resolve quality issues

Successfully completed roles as Cell Manager before being promoted to Process Areas Manager and Manufacturing ManagerEARLIER CAREERLucas Electrical (Birmingham)Cell LeaderQuality General ForemanGraduate Trainee