Andy Olds Email & Phone Number

Traverse City, MI, US

Traverse City, MI

-$Multi-million per year in media buying across Google, Meta, LinkedIn, Microsoft, and Programmatic.-Develop, manage, and analyze strategy, tactics, tools, and techniques for campaigns, audiences, and ads for industries from engineering to education and in channels from search to social.-Engineer solutions to client challenges.-Educate agency and clients.

With Super Lover Cee & Casanova Rud

Traverse City, MI

• Writing and editing content for organic search engine optimization and readability.
• Pay Per Click campaigns.

Traverse City, MI

• Optimized meta-tag and written descriptions for Explorer SUV web pages on Ford.com.
• Keyword filtering, programing, research, and analysis for content on owner.ford.com.

Traverse City, MI

• Responsible for monitoring, maintaining, and troubleshooting nationwide cablemodem network for Charter Communications, a TV and voice / internetprovider.
• Reviewed Change Request code for quality and policy compliance prior to implementation.
• Directly contributed to Charter increasing its American Consumer SatisfactionIndex Internet Service Provider Score by 11% from 2015-2016
• Created performance metrics and reports to asses change managementeffectiveness
• Created a multiple-team / multiple-sourced dataset that was the basis of reportsfor employees, managers, executives, and industry consultants
• Successfully led projects regarding outages and nationwide speed increases

Traverse City, MI

• Led, planned and implemented state-wide and corporate projects
• Coordinated company’s video transition from analog to digital service
• Created and produced weekly newsletter for Michigan employees focusing onnews and developments in the industry
• Organized a small Test Team of volunteers for rapid feedback on new services

Traverse City, MI

• Developed trouble call reduction processes based on preventivetroubleshooting analysis resulting in an annual cost savings exceeding $300K
• Organized and led weekly state-wide report and status calls to ensure teamsaligned on operational goals; reviewed performance metrics for lessons learned
• Created a Modem Score tool to predict individual trouble calls before theyoccurred

Traverse City, MI

• Maintained Charter’s IP and cable modem Network across the Michiganfootprint
• Worked directly with field technicians and customers to solve problems
• Created technical solutions for multi-site customers and the concomitant support documentation and reports.
• Created scripts to reduce new business install time from three days to real-time.
• Developed and owner of a Core Spares database for state of Michigan in order to respond more effectively to hardware failures.
• Coordinated with vendors to troubleshoot Kasenna VOD system, Cisco ONS platform, and Cisco UBR CMTS routers.

Traverse City, MI

• Responded to all technical support E-mail / most challenging customers.
• Provided technical support over the phone and ensured team responded to all messages.
• Oversaw Windows and Apple based drop-off hardware and software upgrades and support.
• Led weekly Internet classes for Charter customers.
• Created and taught classes to train Charter technicians on customer-facing devices.
• Created FAQs plus provided content and design assistance for the Charter Michigan website.

Ohio

-The New Mac Roadshow: An Apple Computer promotion in shopping malls across the United States to introduce the public to Apple's complete product line. I volunteered for the setup of the show and as a floor demonstrator.-Apple Demo Days: As part of Apple Computer's promotion to introduce Mac OS 8.5, I demonstrated the new operating system, the iMac, and.

East Lansing, MI

• Taught geology based laboratory class to non-science majors.
• Introduced students to scientific methods and concepts.
• Developed the first ISP 203 class web page with solutions to the previous week’s lab in order to increase the ability of students to further their independent learning.

Bachelor Of Arts - Ba, Geology/Earth Science, General

Master'S Degree, Biogeochemistry