Andy Tyler Email & Phone Number

Columbia, South Carolina

Eastern Us

Provide vCIO services to medium to large scale business to help streamline operational efficiencies, stimulate margin growth, while reinvigorating both the customer and employee experience.

South Eastern Us

Build organizational functionality competencies by aligning with corporate initiatives, analyzing performance gaps, developing solutions, documentation, and training programs; stimulating margin growth throughout Best Buy Co., INC Provide networking, workstation, video distribution and interactive display support using remote technologies such as TeamViewer, SOTI MobiControl, AirWatch, PuTTY, and LogMeIn• Executed company-wide video distribution upgrade eliminating interference, enabled remote management, resulting in 99.99% up-time. • Created technical documentation outlining the use of Telnet connections via PuTTY; for technicians to quickly identify and resolve system issues.Multi-District Administrator of the TMAC process (Technology Move, Add, Change); Best Buy’s internal IT change request process• SOP Documentation outlining steps. Review retail change request, pertaining to enterprise managed IT equipment, and verify the request aligns with the business; prior to creating cost analysis and execution strategy. • Utilize Simple Network Management Protocol (SNMP) and Cisco Discovery Protocol (CDP) queries, gathering network topology to develop cost effective solutions while directly aligning with client needs and Retail Operations. • Design F-3 blueprints with AutoDesk Design Review, perform cost analysis, and present the business case for change; prior to deployment execution. Level 4 Field Support for Best Buy IS Equipment through various clients: • Expert at looking at problems with a fresh perspective and experience to quickly identify and resolve system issues• Remotely maintained QAM video distribution systems in the event of critical outages via command line Telnet client through PuTTY utility• Developed technical documentation enabling retail teams to troubleshoot, identify, and repair IDIL tickets in-house

Ga, Sc, Nc

• Managed multi-cultural diverse teams while partnering with cross-functional work-groups to executing retail new store openings, extensive remodels, and retail store relocation's.• IT Project Manager for 30+ Big-Box New Store Openings (Test Role) leading to generation of the Technology Deployment Lead Role at Best Buy; responsible for: Communication Room build-out to Grand Opening Sign Off. Scope items included: - Demarcation extension of all T-1, Fiber, and analog lines to the communication room - Perform termination and cross-connections for fiber, data, and analog circuits - Installation of main router, voice router, switch stacks, alarm lines, IPT cameras, and equipment grounds - Install SAN servers and Hughes Net backup solutions - Partnered with local access providers to perform the WAN cut over. - Integrated emergency PA system, IPT router, and local store audio feed - Integrated IP video surveillance system and recording to ensure safety and security for later retrieval / playback. - Managed cabling crew to route all necessary data runs for all VOIP, Printers, workstation, and POS devices. - Managed team to install and validate functionality of all end-user devices• Awarded stock for developing an internal capacity of 80+ individuals who now handle all low- voltage deployment scopes; resulting in incremental operating cost reduction. • Evaluated the design and effectiveness of numerous clients’ internal control frameworks.• Developed a national interactive demo enabling customers to experience DLNA technologies by controlling network stored media via PC or tablet and sending such media to a subset of our Smart TV’s. Adjusted VLAN partitioning using Cisco Catalyst switches, balancing business and demo traffic, so not to interfere / access business resources and limiting latency.