Andreina Waizer Email & Phone Number

Sunny Isles

Real Estate Service Provider striving to find your future home or investment in South Florida.

Real Estate Service Provider striving to find your future home or investment in South Florida.

Emerald Hills

• Lead and develop 10 direct employees.• Recipient of the district’s Star Recognition Award for 3 consecutive quarters. • Achieved three (3) consecutive internal audits (SOCR) with ratings of 92% and above.• Support multiple branches when other members of their management team are absent, developed new organizational processes as needed.• Incorporated strategic plans to meet company targets and guidelines while coaching team members on rapid execution resulting in 15% increase in team productivity.• Directly responsible for time management and branch payroll.• Mentored team members individually to create and execute development plans for growth.• Enhanced customer experience by analyzing exit interviews and developing action plans to increase customer satisfaction.• Address customer disputes and inconveniences, provide on the spot coaching to team members to further develop their skills around area of opportunities.• Worked directly with fraud and risk investigators analyzing and providing vital information resulting in decreased internal and external fraud.

Sawgrass Mills Mall

• Achieved payroll goals without impacting customer perception and flow by analyzing store goals, traffic patterns and promotions.• Responsible for operations, visual presentation and floor plan execution. • Lead hiring and training programs for all new associates and members of the management team within the South Florida district• Developed strong business relationships with customers resulting in increased sales.• Implemented strategies to improve shrink and control inventory resulting in a 5.5% decrease in losses year after year.• Member of the national core team responsible for creating and implementing the training tools and programs still used by the company today.

Sawgrass Mills Mall

• Responsible for the operations of two (2) $7+MM stores• Hired, trained and supervised 80+ management and sales associates• Lead corporate communications including: Human Resources, Loss prevention, and Operations• In charge of productivity and profitability for the store, including sales growth, staffing and inventory results. • Achieved compliance in every operational aspect required, resulting on 2 consecutive 93% internal audit scores.