Andrew Wenz Email & Phone Number

PROFESSIONAL PROFILEResults-driven and highly innovative Customer Service Executive with over 10 years of experience in providing strategic support to businesses by optimizing revenues and maximizing customer satisfaction. A naturally-born leader with top-notch abilities in program management, CRM, account management, and staff training. Proficient in all aspects of developing relationships with business stakeholders through stellar interpersonal communication skills. Well-versed in the industry’s best practices and driven by passion towards the delivery of fantastic customer experiences. Possess the ability to prioritize tasks and provide insight-driven strategic solutions for business development and organizational improvement.CORE COMPETENCIES Customer Relationship Management | Project Management | Business Forecasting | Data Analysis & Presentation | Revenue & Sales Growth | Marketing & Sales Operations | Customer Service | KPI Management | Team Management | Operational Improvement | Business Agility & Development | Strategic Planning | Complex Problem Solving | Attention to Detail | Consistency CAREER HIGHLIGHTSPossess a successful history of increasing customer retention and relationship building by providing regular feedback and consistently responding to customer inquiries on time.Exceeded customer expectations and accomplished their KPI’s ahead of the deadline by understanding their business requirements.Handled over 200+ accounts and managed over a total of ten employees in entire client account management career, leading them in all projects and guiding each team member towards professional development.

Listed skills include Microsoft Office, Hospitality, Customer Service, Data Entry, and 45 others.

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  Concordia University-Wisconsin

  Business Administration And Management, General