The new mobile standard is here. Combining the latest in smartphone and web technology, we can build an app for your business that is highly discoverable. We drive more users to your app resulting in increased customer engagement, sales and repeat...

GROSVENOR ONE (GROSVENOR CASINO - OMNI CHANNEL SINGLE WALLET, LOYALTY & REWARDS PROGRAMME)• Management of Grosvenor One Omni-channel Programme from development phase, UAT, OAT, Business Change Training and rollout into all 52 Casinos.• Management of Onshore & Offshore Development Teams, Testing Teams, Infrastructure Implementation Teams, Systems and Business Training Teams • Coordination with Internal Call Centre teams to develop and implement Customer Support Processes and Procedures for Go-Live• Contract negotiations for 3rd party development contracts • Engaged with Marketing Teams to ensure Product launch and Advertising Campaign were fully coordinated• Managed the creation and implementation of Fraud Processes for Customer Account creations and upgrades• Produced weekly Executive reports showing the programme progress• Relationship management with suppliers and all stakeholders• Responsible for all problem management issues and resolution

LUDA BRAND CREATION• Management of a core strategic Programme to develop and launch 3 new Gaming & Leisure venues in Leeds, Weston-Super-Mare and Walsall• Managed IT solution design to develop the LAN, AD, Wi-Fi Solution, Audio Visual Solution, IP Telephony and interfaces into Central systems• 3rd party engagement to create building designs, including internal venue layout and structured cabling design• Management of suppliers and all stakeholders during development and fit-out• Development of Brand Specific Digital Retail Gaming Solution and 4 Fixed Odds digital games, in conjunction with internal Gaming & Digital teams and 3rd Party Provider• Management of Business processes to implement the Luda venues into existing Core SystemsACQUIRER REPLACEMENT (GROSVENOR CASINOS & MECCA BINGO)• Management of a programme to consolidate digital and retail card payments into a single Acquirer Bank, with saving of £178,000 annually• Implementation of PCI P2PE (Point to Point Encryption) across the retail venues to protect customer payments• Deployment of over 900 VeriFone PDQs into 138 Mecca and Grosvenor retails venues• Coordination and management of full staff trainingPOINT OF SALE (POS) TILL UPGRADES (GROSVENOR CASINOS & MECCA BINGO• Management of circa 700 Point of Sale (POS) Bar & Restaurant till Upgrades into all Grosvenor & Mecca venues to replace end of life hardware• Coordination of system testing with 3rd Party Supplier• Development of end user training material• Management and reporting of training and implementation plan• Removal and safe disposal of all old hardware, satisfying internal Security TeamsOTHER PROJECTS• Mecca Bingo Membership System GDPR project to encrypt SQL customer database, encrypt all web traffic and Backup Data• Implementation of Self-Serve Mobile Bars with PDQ payment option

• Management of LAN upgrades into a leading short-break holiday village operator (2 x villages), delivering a fully supported fit for purpose Power over Ethernet switch network, for the Company to embark on deploying their extensive guest Wi-Fi solution across these locations • Central MPLS/WAN upgrade with extensive simultaneous failover testing over several locations• Management of a Lync 2013 project from design through to deployment for a major UK construction business of 6500 users, delivering collaboration, video conferencing and VOIP• Full life-cycle management of a 400+ seat Citrix Hosted Application Solution implementation into a major sports and leisure business, which will simplify operational support overheads & streamline future software upgrades• Engagement management for a major automation manufacturer, successfully delivering a portfolio of projects and leading a 15 strong Project Management team

• Rollout of Wi-Fi throughout all clubs to enable customers to play bingo on digital hand held devices• Implementation of a new WAN based estate-wide Bingo linked game solution across the estate, which enabled more clubs to play in larger games and eliminated ISDN line rental and call charges • Delivered new Server hardware, PCs, EPOS solution & Till hardware, Phone System and a bespoke Audio Visual solution into new generation of Bingo Clubs • Installation of POE Cisco switches throughout the Estate to enable Wi-Fi Gaming machines to be deployed throughout all Clubs• Upgrade of a bespoke Estate-wide EPOS & Stock Management system, centrally and into 143 Clubs • iPad app development and rollout delivering the ability for Bingo Club members to sign-up to galabingo.com within the Club and deposit debit card payments to their electronic accounts, which was the 1st phase of delivering a single wallet to all customers across the Group• Development and rollout of a new application to enable Clubs to develop their own local marketing campaigns to support a customer segmentation initiative

• Implementation of a bespoke Group Data Centre including management of structured cabling installation, server cabinet build and installation, BT circuit installation and commissioning.• Collaborated with 3rd party and Data Centre design teams to design optimum layout of new Data Centre • Managed the transformation of the Gala Bingo telephony solution on the Gala Coral BT Embark network, reducing call charges across the Group.

• Management of the Group Telephony systems (Cisco Call Manager), including deploying VOIP over the network between Head Office and new Casinos and Clubs• Providing day-to-day support and management of the group-wide WAN• Development and management of key relationships with the Business and 3rd parties• Remote management of 9 network staff to achieve Business goals & deliver SLAs• Management of agreed SLAs with Business Operations• Maintain and test DR (disaster recovery) component of CoB (continuity of business plan)

• Responsible for all technical management and operation of business critical IBM ISERIES servers and Domino system including: LPAR management, hardware and O/S upgrades, performance management, support of the JDE (JD Edwards) financial systems package• Manage all ISERIES related contracts to provide Gala with proactive, cost effective support.

• Responsible for day-to-day technical management of 4 AS/400s, including 3 operational staff• Management of Operating System software upgrades• Management of the end-to-end AS/400 Disaster Recovery planning and testing

• General task management of AS/400 systems • Implemented new servers, upgrades and recovered AS/400 systems at client sites