Andy Winklmueller Email & Phone Number

Towcester, England, United Kingdom

Milton Keynes, England, United Kingdom

Providing web-onboarding for enterprise customers via MS Teams and TCSN6 in English, German and Spanish.Onboarding process to include:• Platform tour via screen share• Client system check to ensure compatibility.• Demo login for clients guiding them through the different modules.• Registration check for the live system.• Q&A• Appraisal form completion• CRM ticket closure

Northampton, England, United Kingdom

After an extended holiday, following my last project, my wife and I returned just before the 1st Lockdown. I have since dedicated my time going back into music, spending far too much money on new gear, and renovating the house, enjoying every minute.

Solihull

12 month fixed term contract initially, which was extended several times.Cross-platform data management to provide Client Data readiness for data migration from legacy systems to current state of the art customer traffic platform.My role responsibilities include:• Site set up according to legacy standards in new platform• Understanding current client setup.• Transfer of historical data and enablement of current incoming data loads• Reconciliation of data• Transfer of completed sites to Customer Success Managers• Troubleshooting• Case management• Escalation management• Report issues impacting systems and migration and track resolution with Support and Development.

Milton Keynes, United Kingdom

6 months fixed term contract.Customer relationship management role, aiding existing corporate LloydsLink Online and Corporate Online banking platform customers to transition to the new Commercial Banking Online platform.My role responsibilities include:• Building client rapport• Understanding current client setup.• User and Administrator management, assuring readiness for transition.• Ensuring accounts, payment templates, beneficiary libraries, etc are in line with the new platform• Delivery of live demos, webinars, onsite training and Go-Live support.• Change management reporting and tracking with in-house Tracker.• Report issues impacting systems and migration and track resolution with Support and Development.

Solihull

6 month fixed term contractEngagement management role, aiding existing FootFall client base to transition from their current legacy customer traffic counting system, to the new ShopperTrak Analytics system.Covering DACH and Eastern Europe regions, as well as selected UK clients.My role responsibilities include:• Building client rapport• Understanding current client setup, ranging from 1 entrance retail stores to complex multi-site shopping malls, including measuring sales & labour, peel off, staffing requirements.• Gathering client traffic figures on both systems and analysing possible gaps.• User creation and environment setup in preparation for interactive live demos, webinars and training over WebEx.• Delivery of live demos, webinars and training• Change management and tracking with Salesforce and BMC Remedy• Report issues impacting systems and migration and track resolution with Support and Development.

Milton Keynes, United Kingdom

Support & escalation coordination, customer advocacy, CRM maintenance. First point of customer contact, partner coordination, process creation and management.Customer satisfaction is our highest priority providing:• Technical expertise and time management skills.• Customer Relationship Management.• Customer Advocate.• Critical/Serious Escalation Management.• Account Development.• Enterprise Support Account Administration.• Prepare and evaluate statistics.• Multi-level SLA Management.

Milton Keynes

Leading the EMEA Enhanced Support Team Providing Enterprise Mobility Management expertise for all modules (Application, Content, Email and Enterprise Integration). Providing a scalable solution where doubling the incident intake and halving resolution times, introducing clear-cut processes, defined escalation paths, SLA and KPI.My role responsibilities include:• Provide technical expertise and time management skills.• Prepare and evaluate statistics• Customer Relationship Management• Customer Advocate• Critical/Serious Escalation Management• Account Development• Enterprise Support Account Administration

Milton Keynes, United Kingdom

Customer Relationship Manager for the DACH region and selected UK and Spanish based Enterprise customers. Engaging customers to drive product adoption, increase revenues, Case studies and references. Ensuring regular quality communication and acting as the customer advocate. My current role responsibilities include:• Customer Relationship Management• Customer Advocate• Critical/Serious Escalation Management• Account Development• Enterprise Support Account Administration

Enterprise Customer Relationship Manager for Global Pharmaceuticals. Engaging customers to drive product adoption, increase revenues, Case studies and references. Ensuring regular quality communication and acting as the customer advocate. My role responsibilities included:• Customer Relationship Management.• Customer Advocate.• Critical/Serious Escalation Management.• Account Development.• Enterprise Support Account Administration.• Quarterly/Yearly External Customer Reviews.• Weekly/bi-weekly ticket reviews.• Internal Projects.

Northampton, United Kingdom

Technical Support Team Lead for all Quantum/ADIC Tape based Libraries. Including Fibre Channel SAN connectivity/configuration. Troubleshooting and solutions provided remotely, via phone, email, Webex. Handling escalationsCustomer care is the most important aspect (technical knowledge is expected). The customer always comes first.My role responsibilities included:• Customer Relationship and Partner Management.• Customer Advocate.• Critical/Serious Escalation Management.• Multi-level SLA Management.• Enterprise Support Account Administration.• Quarterly/Yearly External Customer Reviews.• Weekly/bi-weekly ticket reviews.• Internal Projects.• Process and KPI creation.

Kleve, Germany

Planning and Roll out of Point of Sale (POS) and Back Office training for major international retail chains (Marks & Spencers, C&A, MEXX) to the strictest time schedules to Go-Live.• Translation of training materials to/from German, English and Spanish.• Translation of POS and Back Office Software to/from German, English and Spanish.• Team lead of a 20 people strong training team• Train The Trainer and End User training from Sales Assistant to Management