Andy Winklmueller Email & Phone Number

Towcester, England, United Kingdom

Milton Keynes, England, United Kingdom

• Providing web-onboarding for enterprise customers via MS Teams and TCSN6 in English, German and Spanish.Onboarding process to include:
• Platform tour via screen share
• Client system check to ensure compatibility.
• Demo login for clients guiding them through the different modules.
• Registration check for the live system.
• Q&A

Northampton, England, United Kingdom

After an extended holiday, following my last project, my wife and I returned just before the 1st Lockdown. I have since dedicated my time going back into music, spending far too much money on new gear, and renovating the house, enjoying every minute.

Solihull

• 12 month fixed term contract initially, which was extended several times.Cross-platform data management to provide Client Data readiness for data migration from legacy systems to current state of the art customer.
• Site set up according to legacy standards in new platform
• Understanding current client setup.
• Transfer of historical data and enablement of current incoming data loads
• Reconciliation of data
• Transfer of completed sites to Customer Success Managers

Milton Keynes, United Kingdom

• 6 months fixed term contract.Customer relationship management role, aiding existing corporate LloydsLink Online and Corporate Online banking platform customers to transition to the new Commercial Banking Online.
• Building client rapport
• Understanding current client setup.
• User and Administrator management, assuring readiness for transition.
• Ensuring accounts, payment templates, beneficiary libraries, etc are in line with the new platform
• Delivery of live demos, webinars, onsite training and Go-Live support.

Solihull

• 6 month fixed term contractEngagement management role, aiding existing FootFall client base to transition from their current legacy customer traffic counting system, to the new ShopperTrak Analytics system.Covering.
• Building client rapport
• Understanding current client setup, ranging from 1 entrance retail stores to complex multi-site shopping malls, including measuring sales & labour, peel off, staffing requirements.
• Gathering client traffic figures on both systems and analysing possible gaps.
• User creation and environment setup in preparation for interactive live demos, webinars and training over WebEx.
• Delivery of live demos, webinars and training

Milton Keynes, United Kingdom

• Support & escalation coordination, customer advocacy, CRM maintenance. First point of customer contact, partner coordination, process creation and management.Customer satisfaction is our highest priority providing:
• Technical expertise and time management skills.
• Customer Relationship Management.
• Customer Advocate.
• Critical/Serious Escalation Management.
• Account Development.

Milton Keynes

• Leading the EMEA Enhanced Support Team Providing Enterprise Mobility Management expertise for all modules (Application, Content, Email and Enterprise Integration). Providing a scalable solution where doubling the.
• Provide technical expertise and time management skills.
• Prepare and evaluate statistics
• Customer Relationship Management
• Customer Advocate
• Critical/Serious Escalation Management

Milton Keynes, United Kingdom

• Customer Relationship Manager for the DACH region and selected UK and Spanish based Enterprise customers. Engaging customers to drive product adoption, increase revenues, Case studies and references. Ensuring regular.
• Customer Relationship Management
• Customer Advocate
• Critical/Serious Escalation Management
• Account Development
• Enterprise Support Account Administration

• Enterprise Customer Relationship Manager for Global Pharmaceuticals. Engaging customers to drive product adoption, increase revenues, Case studies and references. Ensuring regular quality communication and acting as.
• Customer Relationship Management.
• Customer Advocate.
• Critical/Serious Escalation Management.
• Account Development.
• Enterprise Support Account Administration.

Northampton, United Kingdom

• Technical Support Team Lead for all Quantum/ADIC Tape based Libraries. Including Fibre Channel SAN connectivity/configuration. Troubleshooting and solutions provided remotely, via phone, email, Webex. Handling.
• Customer Relationship and Partner Management.
• Customer Advocate.
• Critical/Serious Escalation Management.
• Multi-level SLA Management.
• Enterprise Support Account Administration.

Kleve, Germany

• Planning and Roll out of Point of Sale (POS) and Back Office training for major international retail chains (Marks & Spencers, C&A, MEXX) to the strictest time schedules to Go-Live.
• Translation of training materials to/from German, English and Spanish.
• Translation of POS and Back Office Software to/from German, English and Spanish.
• Team lead of a 20 people strong training team
• Train The Trainer and End User training from Sales Assistant to Management