• Provide oversight of multi-disciplinary quality team supporting outpatient and ambulatory service lines within the academic medical center.• Lead and support quality initiatives for Northwestern Medical Group.• Facilitate regional and system level quality oversight committees.• Participate in measure build and data validation for various ambulatory quality measures. • Mentor staff in process improvement and change management.• Collaborate with other organizational teams to align work across regions and facilities.

• Collaborated with multidisciplinary team to create an expanded 340B program aimed at delivering over three million dollars in annual savings for the organization while enhancing the patient experience.• Worked with system leadership to develop and implement strategies for response and recovery during the COVID-19 pandemic including the development of a physician labor strategy to ensure appropriate coverage during surges, the creation of the COVID Surge Playbook serving as a system-wide pandemic response plan, and the implementation of temporary mass vaccination clinics with the capability to vaccinate 1800+ employees and regional community clinics with capacity for over 1000 doses daily.• Worked with hospital leadership to develop and implement structures aimed at improving quality metrics and creating a culture of shared learning.• Served as Transformation Management Office lead in coordinating the creation of a comprehensive communication and marketing structure for the integration of Northwest Community Health into NorthShore

• Created and implemented lean-based process improvement program in over 70 clinical sites of care• Launched local, regional, and organizational scorecards as a way to track and trend initiatives related to continuous quality improvement• Designed and implemented comprehensive internal audit program for clinical operations• Achieved unprecedented perfect onsite score for initial URAC Specialty Pharmacy Accreditation• Led efforts to accredit over 80 facilities through Pharmacy Compounding Accreditation Board making Option Care the first national home infusion provider to have all sites accredited• Managed online risk management event reporting system • Created Policy Management program and led implementation of online policy management system• Oversaw patient experience initiatives including implementation of customer service training and efforts to reduce patient complaints• Facilitated training and workshops regarding customer and patient experience, process improvement, quality management, and accreditation survey readiness • Assisted with creation of a new, customer-focused, outpatient infusion center service line

• Utilized Lean strategies to improve workflow, processes, and clinical outcomes for inpatient nursing units, patient flow teams, the Emergency Department, and other areas of the hospital.• Led system-wide team for improving the patient and customer experience while supporting site level initiatives aimed at improving site level satisfaction scores.• Supported adherence to regulatory requirements and survey readiness for DNV-GL, Commission on Accreditation for Rehab Facilities, and Minnesota Department of Health

• Developed cross-functional initiative to improve hospital-wide throughput with a focus of moving admitted patients in the Emergency Department to inpatient units within sixty minutes of admission time• Assisted senior leadership with development of implementation plans for various projects.• Performed data analysis of patient visits for operational needs for pharmacy, inpatient nursing, and the emergency department.

• Managed content in enterprise-wide drug development database, RxPipeline®• Managed team-wide process improvement using lean methodology to decrease administrative work done by pharmacists while increasing team engagement composite score by almost 20%• Provided drug development information to various teams and departments enterprise wide