Andy Womack Email & Phone Number

Buford, GA, US

San Diego, California, US

• Manage migration projects to web-based legal practice management software platform
• Document usage and data specifications during kickoff and data discovery calls
• Work with customers to resolve data conflicts found in assessment
• Collaborate with customers and Engineering to schedule migrations and address concerns
• Update projects and tasks using tools such as Jira and Salesforce

Chandler, AZ, US

• Worked on a small team that implemented Talent Management Software for Vensure customers. Productsincluded Agile Applicant Tracking System and Performance Management.
• Developed collaborative materials for remote team in Smartsheet
• Assisted customers remotely using Teams and Go-To
• Graphically represented Applicant Tracking System implementation process in a flowchart using Visio

Jacksonville, FL, US

• Worked on a team 5 to onboard new customers and transition existing customers from legacy platform. Used Slack for collaboration, Teams for meetings with customers, Dynamics 365 for tickets, and SharePoint for.
• Relied on knowledge from past experiences to identify areas of improvement and affect change.
• Consolidated Implementation team's online content into one SharePoint within first three months
• Graphically represented team's payroll validation process in a customized flowchart

Newcastle Upon Tyne, GB

• Worked with R&D, Support, Marketing, Training and Operations as part of team of 5 to oversee software releases of products to customers and support readiness for release.
• Managed releases of ERP, CRM, and small business local products.
• Procured reports and lists and requested infrastructure changes via Service Now.
• Used SharePoint and Teams to store and access pull communication
• Used knowledge management data and communication to affect change to products and release cadence.
• Worked with Support to introduce new features to customer experience.

Newcastle Upon Tyne, GB

• Used Statements of Work and conversations with customers to build custom Time & Attendance and accrual templates in Kronos-based system for customers of recently acquired payroll service in a team of 5 to 6.
• Applied knowledge of Sage software products to test new templates.
• Drew from payroll expertise to quickly gain knowledge of the service.
• Led the team as its newest member in days to completion after a major sales promotion.

Newcastle Upon Tyne, GB

• Supported Sage 50 Accounting (formerly Peachtree Accounting), used Knowledge Centered Service (KCS), coached analysts, and trained analysts.
• Promoted to Senior Analyst in 2012.
• Worked in KCS environment from inception to maturity; wrote, edited, and published technical content.
• Leveraged education background to train new hires and cross-train payroll analysts after an acquisition.
• Selected to attend the Consortium for Service Innovation’s first-ever on-campus KCS workshop.
• Certified in KCS v4 and v6.