Andy Woollatt Email & Phone Number

Market Harborough, Gb

London, England, United Kingdom

London Area, United Kingdom

Working with our Australian Client and their Partners to ensure the 10x Banking as a Service (BaaS) and the Client's Banking offerings are fully compliant with the Australian Consumer Data Right (CDR) rules and Consumer Data Standards (CDS)

London, United Kingdom

Working as part of the PSD2 / Open Banking Feature team to ensure the new universal digital banking platform being delivered is fully compliant with the PSD2 (PSR 2017) regulations and is built on the open banking principles. This involves collaborating; • across multiple feature teams and product owners to shape the 10x roadmap design and inform the product backlog and sprint planning • with the development team based on-shore and off-shore and assisting with the creation and elaboration of user stories in JIRA • with 10x clients to ensure the new digital banking platform being delivered integrates, where applicable, with their existing Open Banking solution

Northampton, United Kingdom

Compliance programme to ensure the credit card business unit met the new Third-party access capabilities that were introduced as part of the PSD2 (PSRs 2017) and RTS regulations. My main responsibilities and achievements included;• Leading the analysis to define what payment account information must be made available to Account Information Service Providers (AISPs), and how to allow Payment Initiation Service Providers (PISPs) to invoke payments on behalf of their Payment Service Users (PSUs).• Following the extension of the CMA Order scope to include credit card products, ensuring the solution to be implemented met the Open Banking technical API standards and Customer Experience Guidelines• Representing Barclaycard at the Open Banking Implementation (OBIE) evaluation and discovery workshops to ensure the UK technical standards for Read/Write Data API specifications for account information sharing and payment initiation successfully incorporated and supported credit card accounts.The external and internal APIs and online consent authorisation and maintenance processing that met the Open Banking Technical standards v3.1 and Customer Experience Guidelines were successfully deployed in March 2019 for credit card accounts.

Northampton, United Kingdom And Hamburg, Germany

Flagship Agile programme with the goal to set the standards for Agile delivery, ways of working and continuous delivery and improvement.Working with a ThoughtWorks development team based in the UK and India, and 2 other Business Analysts, I designed the first 100% digital unsecured lending solution for the German market. The new solution and process reduced the application time from start to release of funds from 14 days to under 24 hours. This implementation and design was marketing leading and disruptive within the German loans market. Working as part of the ‘4 Amigos’ consisting of Analyst, UI Design, Development, and QA/Testing representatives we walked through the business goals so that the right level of user stories could be identified and created. These sessions where completed ‘just-in-time’ to ensure a steady development backlog and to ensure the user stories did not become out-of-date.Successfully re-designed the proposed online application process to switch from a standard credit assessment check to utilising a Third-party bank account check to assess the customer’s income and expenditure to determine loan affordability and credit risk. This re-design and API implementation was completed within a three-month window ensuring the target Live date was successfully achieved. Due to the marketing leading and disruptive nature of the new 100% digital application I met with Check24, the leading German comparison web site, in Munich to design and integrate the capability within their online loans application process.The project was the leading agile project within Barclaycard UK achieving weekly releases providing continuous delivery and improvements. This was recognised by the Programme winning the Barclaycard 2016 Agile Project of the Year.

Home Based

Business Consultant working with Tier 1 Banks to implement the IRESS MSO solution, providing guidance and advice to transform their mortgage operations, customer journey and employee experience to exploit the mortgage functionality and capabilities being delivered.See http://www.iress.co.uk/solutions/mortgage-sales-and-originations/ for further details of the Iress MSO solution

Swindon, United Kingdom

Business Solution Architect for the Mortgage Sales & Origination (MSO) Programme, which replaced the current in-house mortgage sales and origination system with a solution provided by a 3rd party supplier (Avelo). As the main Business Architect on the programme my responsibilities and achievements were; • Responsible for the end-to-end business design and maintaining the design integrity directly reporting to the Head of Mortgage Transformation and the Business Sponsor.• Managing the Programme Design Authority and Change Control to ensure any change was correctly assessed and reviewed whilst ensuring there was a solid rationale and cost benefit for inclusion in the release scope.• Working with the Business Sponsor to shape the future development release scope for 2012 and 2013 to ensure the programme would achieve the Corporate Plan and business strategy objectives.• Business design escalation point for the Business Sponsor, Head of Transformation, and business Heads of Operations responsible for owing the investigation and resolution of day-to-day business design issues.• Managing and ensuring resolution of business design challenges, issues and defects identified during the Build and Testing phases, and mobilising and managing the Analysis team to establish acceptable solutions with the business SME’s (subject matter experts).• Producing a detailed business operational design. The document covered the changes, improvements, impacts and benefits to the four sales channels and the Mortgage Operation as well as the impacts to the customer and employee experience. An Accenture quality review of the programme classed this design as an “excellent document”. • Recommending the changes required to the MSO system and mortgage front and back office operations to ensure compliance with the Mortgage Market Review (MMR).

Northampton, United Kingdom

Continuing the next phase of the Commercial Mortgages Target Operating Model project I was responsible for;• Leading and managing a team of Business Analysts that identified system improvements to remove resource intensive process tasks and to introduce improved controls, removing compliance risks.• Defining, negotiating and managing the required system enhancements with the 3rd party software supplier based in Norway.During this period I was also assigned to the Household Insurance Target Operating Model & System Replacement project at the tender process for the new household insurance partner. This involved:• Documenting the current General Insurance (GI) divisional operating model, the proposed target operating model, business capabilities and systems.• Creating the draft Business Outline Operational Design and High Level Operational design reflecting the aspired target operating model and detailing the impact to the existing Nationwide GI division, employee experience and customer experience in readiness for when the insurance partner was selected

Northampton, United Kingdom

Reporting to the Commercial Divisional Director and working with the Commercial Senior Management team I was responsible for determining and designing how the business would look and operate in preparation for when Nationwide actively resumed commercial lending. This involved:• Introducing a Front, Middle and Back Office model to structure the sales operation, sales support and the servicing of loans. • Rationalising the regional offices from 14 down to 5 and merging 2 lending divisions into 1.• Centralising administration processes and identifying opportunities to deliver existing procedures more efficiently and effectively.

During my employment with IBM I completed projects for:- Lloyds TSB (2 separate assignments; credit card front office sales application and internet banking replacement),- Nationwide Building Society (Portman BS merger)- Barclays Bank (M-Day requirements)- Network Rail (Railtrack) (2 assignments; Implementation of replacement Property Asset management system and then software upgrade)- Bank of Scotland- George Clothing @ ASDAThe last 2 projects assignments were:Lloyds TSBLead Business Architect and Team Manager responsible for developing new and updating existing UML documentation to re-platform the internet banking solution for the retail customers. The team of 26 was made up of Business Analysts, Application Designers, Business Representatives and Functional Architects from IBM, Lloyds TSB, external contractors and Tata Consultancy Services (TCS). My main responsibilities were:• Defining the approach and standards to be used for the update of the existing use cases and the production of activity and sequence diagrams using Rational Software Modeler (RSM).• Reviewing the existing use cases, activity and sequence diagrams to determine the level of rework required and the associated resource effort.• Undertaking quality assurance reviews of the updated and new UML documentation to ensure the required standards were met, providing guidance where further rework was necessary.Nationwide Building SocietyBusiness consultant working on the Portman merger, which was the largest building society merger to be undertaken. Assigned to design and implement interim Branch network processes and Teller solutions to enable ex-Portman savings customers to transact in all Nationwide branches from the merger day. The Portman merger was successfully completed within the aggressive timescale of 8 months allowing all ex-Portman customers to financially transact in all Nationwide branches from the merger day.

Leicester, United Kingdom

After 5 years working in a mortgage operational environment I progressed to the role of a project officer to work on a project to replace a mortgage legacy system. During the next 7 years, I performed business analysis, staff training, and team leading roles in the Mortgage, and Life Insurance & Unit Trust departments. Responsibilities and main achievements included:• Initiating a business transformation project with 3 other colleagues to consolidate 4 mortgage departments at 2 different sites into a new administration centre, and to improve and automate the existing clerical mortgage procedures. During the programme start-up I was also responsible for recruiting over 20 Analysts to join the team to undertake the process redesign.• Utilising Joint Application Design (JAD) and Rapid Application Development (RAD) approaches I lead the redesign the mortgage procedures and systems incorporating PC GUI front ends and processing onto the existing mortgage mainframe to reduce staff training time and to improve the work flow.• Designed a new redemption quotations procedure and system that resulted in a same day customer service instead of the previous 3 days. The excellence of the revised service was acknowledged to the Bank’s Chief Executive during an external business conference.• For 2 years I was the Mortgage Staff procedural trainer, covering the 2 mortgage departments at Leicester and Brighton. The role required planning, designing, delivering and evaluating the procedural training courses and material presented to mortgage clerical staff.