Digital Product Owner
Current• Strategic vision - Digital technology ecosystem, ensuring the platforms & tools that deliver our digital experiences are fit for purpose now and can support our ambitions for scale into the future• Digital asset Management - Public Website and Member Portal ensuring they are compliant and optimised to maximise member and enterprise outcomes• Performance measurement - public website and member portal performance and effectiveness and develop programs to optimise performance against… Show more • Strategic vision - Digital technology ecosystem, ensuring the platforms & tools that deliver our digital experiences are fit for purpose now and can support our ambitions for scale into the future• Digital asset Management - Public Website and Member Portal ensuring they are compliant and optimised to maximise member and enterprise outcomes• Performance measurement - public website and member portal performance and effectiveness and develop programs to optimise performance against target user engagement metrics• CMS Capability - including strategic planning and implementation of SEO and landing page optimisation• Drive traffic growth - Implement on-site SEO best practices• CRO initiatives - Improve conversion rate of key goals through iterative testing• Build and use detailed dashboards and reporting to draw insights and inform decision making• Deliver market leading customer experience initiatives to drive acquisition, retention-based growth, customer advocacy and reduced lapse. • Member Acquisition - Support membership growth strategies through execution of multi-channel campaigns• Stakeholder Relationships - liaise with a variety of key stakeholders across Defence Health e.g. technical teams, product, marketing, and analytics, and external partners Show less