• Facilitated a large range of financial transactions and account maintenance for customers• Identified quality accounts to further create sales pipelines via daily interactions and referrals to business partners • Fostered and strengthened customer relationships within branch banking sector to retain valued customers • Assisted clients with all personal banking enquiries efficiently and professionally to ensure needs were met

• Exhibited a competent performance in planning and scheduling institutional sales • Sustained effective relationships with clients and colleagues to strengthen rapport • Researched and reviewed collateral and constructed a priority list of up-to-date research product related materials • Reviewed and reported on client accounts and operations daily using advanced excel analysis

•Established high levels of interpersonal skills through providing excellent sales service and customer satisfaction• Improved problem-solving skills by constantly upholding company standards in a fast-paced environment• Listened and reflected upon feedback and advice from managers to further improve performance• Assisted with cash reconciliation and ensured that all targets are met