• Bridge the gap between business, end user and the technology by understanding their requirements. • Performing requirements analysis, documentation and communicating the results with concerned teams.• Analyzing issues and identifying opportunities for improvement and their potential implications.• Evaluates new developments and progressing business requirements, recommends appropriate alternatives and/or enhancements to current systems. • Documentation of BRDs, RFPs, Gap Analysis, new process flows, and project related documents.• Stakeholders management for requirements analysis and related activities. • Overall monitoring to track the performance of team ensuring assigned tasks are timely completed.• Orientation and trainings for the end users on new system/processes and providing guidance/assistance to team. • Ensure smooth business as usual of the department, ensuring consistent provision across all units.

• Bridge the gap between business, end user and the technology by understanding their requirements. • Performing requirements analysis, documentation and communicating the results with concerned teams.• Analyzing issues and identifying opportunities for improvement and their potential implications.• Evaluates new developments and progressing business requirements, recommends appropriate alternatives and/or enhancements to current systems. • Documentation of BRDs, RFPs, Gap Analysis, new process flows, and project related documents.• Stakeholders management for requirements analysis and related activities. • Overall monitoring to track the performance of team ensuring assigned tasks are timely completed.• Orientation and trainings for the end users on new system/processes and providing guidance/assistance to team. • Ensure smooth business as usual of the department, ensuring consistent provision across all units.

• Review of Policy & Procedures to ensure that it is in compliance with bank's internal policies and regulatory requirements and suggest process improvement where needed. • Stakeholders engagement to ensure that their feedback has been incorporated before releasing the finalized version.• Coordination with different stakeholders in revision and devising policy/procedures along with their approvals from Process Improvement Committee • Issuance of circulars/guidelines for branch awareness in line with bank and regulatory instructions • Identification of areas for process improvements or as directed by Head of Department or due to any SBP regulatory requirements • Maintain adequate records and periodically reports on the status of all ongoing projects.

• Monitoring of daily switch settlement ensuring timely reporting to State Bank and member banks.• Monitoring of switch disputes resolution for various electronic transactions as per regulator timelines.• Coordination and stakeholders management with Member Banks on various operational issues and new initiatives from 1LINK. • Process documentation for all existing and new initiatives of operational guidelines.• Monitor Member Banks’ Clearing & Dispute Resolution trainings.• Successfully insourcing of clearing functions for all 1LINK member banks• Successful launch of Switch Dispute Resolution (SDRS) for timely resolution of disputes related to electronic transactions.• Prepared training programs and conducted training session on Operations Excellence for operations staff as well as for member banks on 1LINK Clearing & Dispute Resolution procedures.

- Ensuring operational excellence for branch banking operations.- Monitoring operational issues of more than 340 branches of south region and providing support for resolution.- Assisted Area Head Operations for all initiatives within the bank regarding operational excellence in branches.- Managed various projects on behalf of Branch Banking Operations for various operations and helped in process improvement for new initiatives and existing branch banking operations.

• Successful core banking transformation for all back-office functions• Successful core banking transformation for offshore branch with FCY as base currency. Validation of test migration and post migration results. • Process transformation for offshore branch and cash feeding center.• Stakeholders coordination

• Successfully completed core banking transformation in all 340 branches of south region. Project successfully completed in December 2009.• Requirements analysis and identifying gaps for various business processes within the bank. • UATs for new processes/change requests of various new processes in core banking.• Preparation of UAT scenarios and validation of results. • Stakeholders management for project implementation updates and handling of other critical issues.• Process transformation for various branch banking operations to ensure operational efficiency.• Documentation for new business processes, operational guidelines and training material.• Established Regional Support Desks in different regions under domain for better coordination and support of branches within respective regions. • Developed regional teams for core banking transformation. • Training sessions for branches/back-office functions on branch operations and core banking operation.

• Counter services for all branch banking operations in accordance with pre-defined service standards• New to Bank (NTBs) onboarding ensuring compliance of all KYC requirements• Handling of unclaimed/deceased accounts• ATM Operations (cash replenishment, GL reconciliation & resolution of disputed transactions)• Cheque book and lockers operations• FCY accounts handling• Remittances (Bankers' Cheques, Inward/Outward remittances)• Day end branch balancing