Accountable for delivering excellent customer service to international clients, ensuring prompt and accurate responses to customer emails. This includes addressing pre-sales inquiries, tracking order information, and resolving post-sales issues.Tasked with effectively managing customer complaints and disputes, with a focus on enhancing customer satisfaction and boosting positive feedback.Responsible for gathering and consolidating product-related concerns and customer requirements… Show more Accountable for delivering excellent customer service to international clients, ensuring prompt and accurate responses to customer emails. This includes addressing pre-sales inquiries, tracking order information, and resolving post-sales issues.Tasked with effectively managing customer complaints and disputes, with a focus on enhancing customer satisfaction and boosting positive feedback.Responsible for gathering and consolidating product-related concerns and customer requirements. Regularly analyze and relay this information to the relevant departments, contributing to various problem-solving initiatives and process enhancements. Show less

Managing services, related to Telecom brands (i.e)Motorola , Huawei, ZTE MTS, Lenovo Projects according to quality service norms. Work with different teams to manage planned projects activities and deliverables,Chair and participate in meetings and various discussions and as required for Mobile Service Delivery planning purposes, Provide reports to business and management on the different processes (Monthly and as required), Monitor and drive the efficiency and effectiveness of… Show more Managing services, related to Telecom brands (i.e)Motorola , Huawei, ZTE MTS, Lenovo Projects according to quality service norms. Work with different teams to manage planned projects activities and deliverables,Chair and participate in meetings and various discussions and as required for Mobile Service Delivery planning purposes, Provide reports to business and management on the different processes (Monthly and as required), Monitor and drive the efficiency and effectiveness of Service Delivery functions and make recommendations for quality and service improvement, Conduct periodic reviews as required of the processes and suggest changes as necessary, Deliver cost effective and sustained level of availability by supporting and optimizing the capability of the related services, Work closely with different departments, vendors, and suppliers to set clear direction and ensure strategies, goals, deadlines, and projects are met on time, budget, and quality performance, Keeps the management and business up to date with regular progress reporting on related Service Delivery projects, topics, activities, and issues,Regular track of service availability and continuity, Plan and improve services provisioning & delivery and ensure standardized methods & procedures are in place and used at all times,Contribute to the building and development of the Service Management culture and provide leadership through continuous improvement and integration of best practice and standards,Recruits/contract support staff to ensure that Service Delivery function has the necessary skill base and staffs are optimally motivated & enabled to maximize their potential and contribution to organization,Monitors and supervises the execution and maintenance of processes and procedures, highlight and ensure all associated risks, urgency, and impacts are proactively identified and mitigated. Show less