Mohammad Anees Email & Phone Number

New Delhi, Dl, In

Uttar Pradesh, India

• Over 2.8+ years of IT industry experience encompassing defined skill set, roles and industry verticals.• Good Technical Analysis Skills with ability to understand and translate business associated challenges with an IT solution.• Strong database skills, Agile Methodologies.• Handled multiple roles for telecom Industry.• Sincere, hardworking and result driven, eager to learn new tools, technologies quickly.• Adaptable to any kind of environment.• Good verbal and writing skills.• Provide service to client according to SLA agreement.• Monitored the servers and performed troubleshooting steps (End to End Monitoring)• Handle service and incident requests.• Team/Shift Management including task assignment and issue closure.• Work independently and collaboratively with team members to achieve common goals, while maintaining responsibilities and commitments.• Gained knowledge on implementation of Agile methodology.• We also do trouble shooting and RCA of various incidents.• Proper issue resolution, Issue/Trend Analysis, RCA sharing with business, Proper Incident, Problem and Change management.• Responsible for System Improvement and Trained monitoring team.• Automation of Daily monitoring and application specific jobs.• Involvement in Technical/Non-Technical work.

B.Tech, Electrical Engineering, 62.51%

Activities and Societies: Decoration and Restoration, Playing Badminton 'n' football, Traveling hills.

Diploma In Engineering, 70.8%

Ssc, Cgpa=6/10