Member Services Supervisor
CurrentDevelop program strategies, systems and policies to enhance program infrastructure and system monitoring to support collaboration with community partners. Key Accomplishments; Diversify revenue streams for integrated health programming for Philadelphia County, Qualify members for State and community services through Medicaid system navigation, Application processes and consumer education to promote independent living, Manage outbound call campaigns, special projects, documentation and case reviews, compiling and analyzing data from daily call reports, Serve as department training and community outreach resource coordinator, Ensure compliance goals are met through the implementation & application of policies and procedures, Conduct quarterly and annual performance reviews.Assess & manage crisis calls in emergent and urgent situations, Practices Resilience when handling unexpected change, unanticipated events, crisis response, adversity, constraints and failures with flexibility and empathy.