Jensen Hughes is a Global Fire & Safety Consultants with its locations in the US, UK, GCC, Canada and Asian Pacific countries. My key functions and responsibility are; Managing IT support operations in the GCC & Asia Pacific region, Responsible for network operations of the region. Managing, supervising Data Centers operations in the regions. Configuration, monitoring, troubleshooting of network and security devices including switches, routers, IP Telephony, video conferencing, firewalls, VPNs etc. Coordination with the Uplink provider for commissioning, maintenance of backhaul links Creates and maintains documentation of all network infrastructures and configurations Managing SLA with Customers, vendors and Service provider. Managing Support Ticketing System to provide timely support Administration of Active Directory, 0365 applications, MS Teams, Yammar, Social Networking Services Multifactor Authentication OKTA and Egnyte – the Cloud storage system Building the communication system between branch offices

Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.Process improvement, new procedures and technologies to strengthen security, enhance operational efficiency, and control costs.Implementation and production of integrated Enterprise Resource Planning (ERP) systems. Creates functional and technical specifications for ERP systems to meet business requirementsManaging core network implementing connectivity, security services in telecom collocated environment. Managing SLA with Customers, vendors and Service provider.Managing Amazon Web Services. (AWS)Managing Support Ticketing System to provide timely support and keep records of AMS.Designing POS solution for clients using (Swiss based POS solutions for hospitality and retails)Designing Website using CSM (WordPress, Joomla) PHP and ASP.netMaintaining Loyalty programs. Supporting Installation & maintenance of Digital Signage projects.

Planning new services, and updating existing ones in line with the industry best practices Maintaining company Network , , Application and Web servers in Etisalat Data Centers.Administration of Windows vitalized environment.Designing and maintaining company corporate website.Coordination with IT vendors and Service provider.Following up new business opportunities and setting up meetingsDetermines sales targets and ensures they are successfully achieved by the sales personnel.Identifies new opportunities for sales campaigns that can lead to increased sales.Identify potential clients, and the decision makers within the client organization. Participate in pricing the solution/service.Leading the company’s IT team with analyzing the solutions readability.Focusing on determining customers’ needs and suggesting the solutions.

Responsible for network operations of the region.Managing , supervising Data Centers operations in the region.Configuration, monitoring and troubleshooting of network and security devices including switches, routers, IP Telephony, video conferencing, firewalls, VPNs etc.Coordination with Uplink provider for commissioning, maintenance of back haul linksCreates and maintains documentation of all network infrastructures and configurations Plan and manage network IP Sub netting.Responsible for Deployment and implementation of ISP & ADSL services in Region. Responsible for Installations, maintenance and troubleshooting of ISP & DSL equipment including Cisco Router, Cisco Switch, MAX TNT RAS Server (Lucent), Harbour DSLAM, Lucent Stringer DSLAM, Smart POTS Splitter, Paradyne DSLAMs, RADIUS Server, Proxy Server, DSL Routers & ModemResponsible for the installations of new equipment in CORE Network and responsible for the general maintenance and troubleshooting of those equipments including Cisco core Routers, Cisco L2 and L3 switches, DSLAM, DVB, HDSL Routers.Responsible for the WAN connectivity with the NOC (Islamabad, Pakistan), PSTN and other regional exchanges via E1, T1, E3, BRI & PRI.Team Lead Technical Support Department to accomplish the task relating to new customers link commissioning Handling the customer relationship post-implementation including support for products and solutions.Coordination and conduct regular operations reviews with customers.Demonstrated creative problem-solving approach and strong analytical skills, combined witha strong sense -of ownership, and a proactive can-do attitude. Adding role in promoting sales by visiting Corporate Clients and presenting the technical overview of services that company is providing and understanding customer environment and suggesting the solutions.

- Attending projects related meetings with clients analyzing the requirements of projects.- Costing, estimating and planning projects & preparing Project Initiation documentation. - Recruiting, managing team for project successful completion. - Writing detailed and summarized project progress reports. - Tracking activities against the detailed project plans. /Updating project plans to include agreed changes. PROJECTSTechnologies used (C#, SQL Server, MySQL, PHP, Access). WEB DEVELOPMENT PROJECTSProperty and Constructions web portal developmentRestaurants online order, payment & delivery Medical Instruments Educational Institute.IPhone Repair Welfare OrganizationsHosting CompaniesDESKTOP APPLICATION PROJECTS- Developed IDPs Management system for Fata Development Program for IDPs.- Supporting aid program for managing aid for IDPs providing food stuff and other necessities. This application keeps record of all the aid provided to family.- Developed Patient Information System with OT procedures system for Health Care organization.- Complete patient record with diagnosis and procedure followed up with follow up by messaging system.- Developed Property Management System with online data integration on Web.- A complete property business desktop application integrated with website with location from google maps and messaging system.Developed Domain & Hosting Management System.- Domain registration and hosting details of clients and invoice generation system.- Developed HR Management System.Employees records with job tracking in different projects and jobs and time duration for NGO prospective

Designing ,planning, implementation of network infrastructureEnsuring high availability and security of business applicationsAnalyzing and resolving end user hardware, connectivity and other IT related issues.Managing backup, antivirus, firewall, software incensing matters.Implementing and producing IT policies and procedures.Administration of Windows server domain environment, Installation and configuration of Cisco network devices, including switches, routers, firewalls for increased connectivity performance and security.