Aneesh Mohanan Email and Phone Number

• Performing backups, troubleshooting and problem resolution for servers associated with a VMware virtual infrastructure• Maintain, upgrade, and implement improvements to the VMWare ESXi infrastructure• Performs technical analysis, installation, maintenance and modification of operating system software• Troubleshoots and resolves problems and monitors system performance.• Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures.• ESXi host monitoring and management Vcenter User administration• ESXi host and Vcenter patching• Migration of Operating systems/servers• Disk expansions, additions, and adding other hardware to virtual machines• Apply patches, update and upgrades to servers, workstations and stored images• Strong knowledge in VMware HA, FT,DRS and vMotion• Managing ,monitoring solarwinds alerts• Disaster recovery replication configuration and testing (ZERTO)• Managing Zerto replication tool.• Configuration of system in Domain.• Set up new user accounts and profiles and deal with password issues.• Expert knowledge in creating, administering, and troubleshooting Group Policies (GPOs)• Hardware and Software upgrades.• Record technical issues and solutions in logs.• Conduct remote troubleshooting using Bomgar. Solarwinds Nable• Responsible for creating, testing, and implementation mission critical application packages deployed via Microsoft System Centre Configuration Manger (SCCM).• Responsible for the daily switching of backup tapes at the different backup sites. • Solving the issues with the System/Application Support team by raising the Tickets.• User support, telephone for solving the issues Live.• Resolving issues using Servicenow ticketing tool.• Good hands on skills in Installing, Administrating, Networking and Troubleshooting with Windows Servers and Linux servers.

· Well experienced in Corporate IT L1 System Support environment. · User administration and management of User profiles in Active Directory etc.· Addition/deletion of objects from Active directory, DNS FSMO role management and configurations.· DHCP configuration/Troubleshoot, backup/restore, Group policy management.· Installing, Configuring, and Troubleshooting of ADS in Windows server 2003/8. Backup/Restore ADDS.· Backup for Daily/ Monthly& Maintaining Active Directory User and Groups.· Provide support on configuration and troubleshoot of various mail clients like MS Outlook, Outlook Express.· Provide Application level support like installation of various software and troubleshoot.· Solving the issues with the System/Application Support team by raising the Tickets.· User support, telephone for solving the issues Live.· Resolving issues using ITOC ticketing tool.· Server OS/Client OS installation on Client/Users Laptop/Desktop.· Troubleshoot problems reported by users.· Perform and test routine system backups and restores · Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.· When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member.· Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications. · Interact with the upper management and clients through calls and emails.· Good hands on skills in Installing, Administrating, Networking and Troubleshooting with Windows7, Windows8, & Windows XP.

Well experienced in Corporate IT Technical Support environment.• Provide support on configuration and troubleshoot of various mail clients like MS Outlook, Outlook Express• Provide Application level support like installation of various software and troubleshoot• Manage the workflows for 3 Projects simultaneously.• Follow up the Client & Services of Several Projects using the Remote Desktop facility on Almost 15 servers & Virtual Machines.• Make sure that all projects are running/flowing without any piled ups and client issues.• Solving the issues with the System/Application Support team by raising the Tickets.• User support, telephone for solving the issues Live.• Generate, Maintain and Publish Productivity Reports. • Interact with the upper management and clients through calls and emails.• Work along with the Production Control Analysts & Project Manager to improve Productivity to meet SLA.• Conduct analysis to find out the Training needs and assist the production Team to provide trainings to the Operators.• Conduct analysis and provide feedback to the Development Team to bring in more efficient tools that can improve the performance.• Interaction with vendors and service providers.• Good hands on skills in Installing, Administrating, Networking and Troubleshooting with Windows8, Windows7, Windows Vista & Windows XP.