Manage a team of 24 learning administrators, including 3 Team Leads, across India and the Philippines, ensuring optimal resource allocation and high-quality service delivery that meets organizational standards and goalsDesign and implement regular reporting mechanisms using SuccessFactors, improving learning activity insights and compliance across the US regionSpearhead the integration of new learning technologies and processes, significantly enhancing operational efficiency and data quality within the learning management systemDevelop and maintain strong relationships with key stakeholdersIdentify automation opportunities and collaborate with the process improvement team to implement efficient and effective learning solutionsCollaborate closely with the hiring team to fulfill resourcerequirements, ensuring alignment with job descriptions and strategic business needsPlay a pivotal role in employee career development, making key decisions on promotions, raises, and other monetary benefits to drive retention and employee satisfaction

In a challenging situation at EY, I was hired to lead a new team to support Americas Learning and Development. From 15 FTE and a region support, there is a huge success story in spreading business across US and Canada by increasing the team to 64 FTE in FY'21. I enjoy working with diverse set of people and my journey at EY has been one that has allowed me to work and connect with clients as well as people across the globe.I am passionate about exceptional client service and people management.