Aneesh B Email & Phone Number

• Implementation and Administration of ITSM (Incident, Problem) Management Processes, Building Service Catalog, Maintenance and Custom Application Development in ServiceNow.
• Created Applications, Modules, tables, Columns as per the requirement specification in ServiceNow.
• Involved in creating users, groups, roles and load the data to service now using import sets on daily, weekly or requirement basis.
• Development of Service catalogs which includes creating new Catalog items… Show more
• Development of Service catalogs which includes creating new Catalog items, designing workflows and execution plans.
• Worked with reporting in configuring Service Level `Agreements (SLA).

Greater Chicago Area

• Worked on End-To-End development of Service request management and resolved many issues and worked on system administration changing different roles, and access controls.
• Worked with different areas of scripting in ServiceNow and have created different configuration records like background scripts, fix scripts, client scripts, UI scripts, Business rules, Script Include, Transform.
• Worked on workflow design and configured… Show more
• Worked on workflow design and configured Email and push notification for different requirements as per the customer’s request.
• Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, groups, roles, and other existing fields, Support Groups, assignment rules, configurations and, SLA etc.
• Knowledge on discovery and set up mid servers and check for the connectivity.

Chennai Area, India

• Responsible for day to day management with the ServiceNow instance.
• Working with client and functional requirements within ServiceNow
• Implementing ServiceNow Customization including Client Scripts, UI policies, UI Actions,
• Created server-side scripts with Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• Assist in definition of the business requirements and provide definitions and updates of the system… Show more
• Assist in definition of the business requirements and provide definitions and updates of the system design.