Aneesh B Email & Phone Number

• Implementation and Administration of ITSM (Incident, Problem) Management Processes, Building Service Catalog, Maintenance and Custom Application Development in ServiceNow.• Created Applications, Modules, tables, Columns as per the requirement specification in ServiceNow.• Involved in creating users, groups, roles and load the data to service now using import sets on daily, weekly or requirement basis.• Development of Service catalogs which includes creating new Catalog items… Show more • Implementation and Administration of ITSM (Incident, Problem) Management Processes, Building Service Catalog, Maintenance and Custom Application Development in ServiceNow.• Created Applications, Modules, tables, Columns as per the requirement specification in ServiceNow.• Involved in creating users, groups, roles and load the data to service now using import sets on daily, weekly or requirement basis.• Development of Service catalogs which includes creating new Catalog items, designing workflows and execution plans.• Worked with reporting in configuring Service Level `Agreements (SLA).• Involved in LDAP integration with ServiceNow for obtaining users and groups.• Involved in migration between various environments in Service Now using update sets and import sets.• Customized various service catalogs, catalog client scripts and their UI Policies based on the requirements• Developed Custom UI Actions and extensively used Script Include, Client Script and UI Policies• Developed Transform maps to map values between Import Set and ServiceNow tables.• Involved in cloning between various environments in ServiceNow.• Updated and developed ServiceNow applications, modules, Business Rules, email notifications, UI pages, UI Macro, Scheduled Job, Scripts, Events, SLA Forms, Reports and ACL’s.• Worked with REST API using basic HTTP Authentication.• Data Population for New Catalog Item, Maintenance of CI (Configuration Items) and workflows. • Responsible for creating reports and scheduled reports including basic reporting, gauge configuration and dashboard presentation.• Involved in upgrading ServiceNow from one version to another, which involves patch upgrades.• Worked on Glide AJAX and Glide Records, Glide form, Dot walking, Script include for scripting and UI actions.• Worked on scheduling the report generation in ServiceNow as per the requirements. Show less

Greater Chicago Area

• Worked on End-To-End development of Service request management and resolved many issues and worked on system administration changing different roles, and access controls.• Worked with different areas of scripting in ServiceNow and have created different configuration records like background scripts, fix scripts, client scripts, UI scripts, Business rules, Script Include, Transform Scripts, Script actions, inbound email action scripts etc.• Worked on workflow design and configured… Show more • Worked on End-To-End development of Service request management and resolved many issues and worked on system administration changing different roles, and access controls.• Worked with different areas of scripting in ServiceNow and have created different configuration records like background scripts, fix scripts, client scripts, UI scripts, Business rules, Script Include, Transform Scripts, Script actions, inbound email action scripts etc.• Worked on workflow design and configured Email and push notification for different requirements as per the customer’s request.• Maintained and administered the implemented instance of ServiceNow and performed tasks such as Configuring Users, groups, roles, and other existing fields, Support Groups, assignment rules, configurations and, SLA etc.• Knowledge on discovery and set up mid servers and check for the connectivity.• Created notifications based on user requirements and configured inbound email actions to create incidents or requests.• Created Scheduled job for creating reports for different table with different conditions given by the manager and created scripts to insert or update fields in a table recursively every day.• Created schedules, reports and monitor performance of Service-Now.• Good understanding of integration protocols: REST API and worked on LDAP, and Unit testing with two instances.• Securing applications with administration of roles, securing table records, creating and editing access control records and user authorization.• Created new Business Rules/Script Includes/Email Scripts/Client Script.• Used data sources to migrate the data from excel sheets to Service-Now through transform maps.• Creation of update sets, export the update sets, retrieve the update sets.• Generated reports created dashboards for different customers to view the workload with respect to different tables they interact within ServiceNow. Show less

Chennai Area, India

• Responsible for day to day management with the ServiceNow instance.• Working with client and functional requirements within ServiceNow • Implementing ServiceNow Customization including Client Scripts, UI policies, UI Actions, • Created server-side scripts with Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.• Assist in definition of the business requirements and provide definitions and updates of the system… Show more • Responsible for day to day management with the ServiceNow instance.• Working with client and functional requirements within ServiceNow • Implementing ServiceNow Customization including Client Scripts, UI policies, UI Actions, • Created server-side scripts with Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.• Assist in definition of the business requirements and provide definitions and updates of the system design.• Created tables, forms, and different modules including creating different roles, access controls.• ServiceNow application development and administration, including the creation and configuration of ACL’s, Roles, System properties, form and table Service Catalog, email notifications and reports.• Knowledge in analysis and development of ITSM processes including incident management, change management, asset management, service request.• Participated in the full software development life cycle: Analysis, Design, Development, Quality Assurance, Training and Operational Support.• Created buttons and context menus both on form and list using UI actions, designed many email templates.• Worked in conjunction with various team to solve an incident request from the customer.• Was involved in the upgrade of ServiceNow versions. Show less