Aneesh Ct Email & Phone Number

Production Support Manager | Incident Management | Team Leadership | SLA ManagementWith over 10 years of experience as a Senior Technical Support Specialist at Zerone, I specialize in Incident Management, Application Support, and Monitoring Tools to ensure seamless production operations. I am proficient in Database Management, Log Analysis, and Performance Tuning, optimizing system performance and minimizing downtime.Key Skills:- Team Leadership: Managing high-performing teams to resolve incidents quickly and efficiently.- Vendor Management: Collaborating with external vendors for timely resolution of technical issues.- SLA Management: Consistently meeting and exceeding Service Level Agreements (SLAs).- Stakeholder Communication: Delivering clear updates during high-priority incidents and production challenges.- Project Management: Leading support projects, managing resources, and meeting timelines.- Risk Management: Proactively identifying and mitigating risks to ensure system reliability.I excel in Root Cause Analysis, Problem-Solving, and Decision-Making, focusing on delivering solutions that prevent future disruptions. Additionally, I am adept in ITIL Framework and Change Management, ensuring structured improvements across systems.I work well under pressure while maintaining a Customer Focus and ensuring minimal service disruptions. My strong Collaboration, Cross-Functional Communication, and Time Management skills allow me to balance multiple priorities and drive continuous improvement in production environments.