Aneesh Ct Email & Phone Number

Ernakulam, Kl, In

Ernakulam, Kl, In

Kochi, Kerala, India

- Over 10 years of experience as a Senior Technical Support Specialist, specializing in Incident Management and Application Support to ensure seamless production operations.- Proficient in using Monitoring Tools for real-time system tracking and Log Analysis to identify and address performance issues.- Expertise in Database Management and Performance Tuning, ensuring optimized system performance and minimizing downtime.- Demonstrated strong Team Leadership, managing a dedicated team to ensure rapid responses to incidents and proactive monitoring of systems.- Experienced in Vendor Management, ensuring timely resolution of third-party issues while maintaining strong business relationships.- Skilled in SLA Management, consistently meeting and exceeding performance metrics.- Strong Stakeholder Communication skills, providing clear updates and reports to internal teams and business stakeholders during high-priority incidents.- Proficient in Project Management, overseeing production support initiatives, resource allocation, and timeline management.- Adept at Risk Management, identifying potential system risks and implementing preventive measures. - Proven track record in Root Cause Analysis, ensuring that issues are resolved at the core to prevent reoccurrence.- Strong focus on Customer Satisfaction and ensuring minimal disruption to services through effective Problem-Solving and Decision-Making.- Ability to adapt to changing environments and priorities, demonstrating Adaptability in fast-paced production settings.- Skilled in Conflict Resolution, addressing team or stakeholder issues swiftly and diplomatically.- Knowledge of the ITIL Framework and Change Management processes to implement structured improvements.- Strong Collaboration and Cross-Functional Communication skills, working closely with technical and non-technical teams.- Excellent Time Management in balancing multiple priorities and ensuring timely resolution of production issues.

Bengaluru, Karnataka, India

- Handled customer inquiries and resolved banking-related issues at SBI Customer Support.- Assisted customers with various banking services, including account-related queries and transaction support.- Marketed bank products and services such as loans, deposits, and schemes to customers, driving product awareness and sales.- Ensured high-quality customer service and timely resolution of concerns, enhancing customer satisfaction and loyalty.

Bachelor’S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Sports, NSS, Arts.

High School, Science, 76%