• Maintain regular communication with clients to understand their IT needs, provide updates on ongoing support activities, and address any concerns or requests. Build strong relationships with clients by delivering high-quality service, demonstrating professionalism, and offering proactive advice on IT solutions to meet their business objectives.• Configure and set up both Linux and Windows servers and workstations according to the specific requirements of each client on Hosted and Cloud platforms like AWS, GCP etc. This involves installing OS, configuring user accounts and permissions, software, and services.• Set up, configure, and maintain cloud-based services such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP) for clients. This includes provisioning virtual machines, managing storage resources, configuring networking, and ensuring data backup and disaster recovery.• Provide responsive assistance to clients' end users via phone, email, or remote desktop support. Troubleshoot and resolve issues related to hardware, software, operating systems (Linux, Windows), and cloud services.• Design and implement backup strategies to safeguard clients' data against loss or corruption. Set up automated backup schedules, verify backup integrity, and test disaster recovery procedures to ensure business continuity in the event of hardware failures, natural disasters, or cyber-attacks.

• Provide technical support to students and faculty, ensuring seamless access to educational resources, enhancing learning experiences, and minimizing disruptions to academic activities.• Maintain and troubleshoot computer hardware and software systems across campus, contributing to the reliability and efficiency of technology infrastructure crucial for educational delivery.• Collaborate with IT staff to implement security measures, safeguarding sensitive data and protecting the institution from cyber threats, thereby fostering a secure digital learning environment.• Assist in the setup and configuration of audio-visual equipment for lectures and presentations, facilitating effective communication and knowledge dissemination within the educational community.• Offer training sessions and workshops to students and faculty on utilizing various software applications and digital tools, empowering them to leverage technology effectively in their academic pursuits, enhancing overall educational outcomes.

• Administer, troubleshoot, and maintain Linux and Windows servers, ensuring optimal functionality.• Manage user and group administration and perform server monitoring activities to uphold system integrity.• Analyze and resolve client issues within specified SLA, demonstrating a commitment to efficient problem resolution.• Handle technical support issues through ticketing systems and live chat, ensuring the proper implementation and upgrading of software.• Manage firewall configurations, including Iptables and CSF, to enhance system security.• Oversee backup and restoration processes to protect data integrity and system reliability.• Configure and maintain mail servers to facilitate seamless communication within the organization.• Successfully managed hosting control panels such as WHM/cPanel, Plesk, and Webmin for streamlined server administration.• Manage file systems and logs, ensuring organized and accessible data storage and system monitoring.• Troubleshoot, upgrade and administer various vendor systems to optimize performance and compatibility.• Address and resolve software malfunctions promptly, minimizing downtime and ensuring system stability.

• Provide Level 1 technical support via chat and email to end-users. Assist users with troubleshooting hardware, software, and network issues on both Linux and Windows platforms.• Perform basic administrative tasks on Linux and Windows servers, such as user account management, file system navigation, and permissions management.• Install, configure, and maintain operating system components and updates.• Provide support for desktops, laptops, and peripherals. Assist with hardware troubleshooting and coordinate hardware replacements or repairs.• Implemented user and group administration procedures, monitored server health and performance, and ensured uninterrupted business operations.• Analyzed and resolved client issues within SLA, minimizing disruption to business processes, maximizing availability, and meeting customer expectations.• Data backup, migration and restoration procedures were handled to ensure data safety and recovery, with proper documentation.• Led and managed the L1 Linux technical support team, optimizing efficiency and productivity while maintaining customer focus and work ethics, under proper guidance from the company IT Manager.