5+ years of related architectural and deep technical consulting experience in Office 365, Enterprise Mobility and Security solutions, and Azure solutions. • Working with customers to help them leverage hybrid cloud solutions and Business Continuity products on Microsoft Azure platform.• Working through all aspects of technical pre-sales presentations to customers, product demonstrations and crafting solutions to fit customer’s needs. • Work closely with Sales team and assist them with responding to proposals, customer technical engagements and demonstrations.• Provide IT solutions and presentations to C-level members; best suited to their environment.• Set clear and challenging goals for a portfolio of work and pursue them with tenacity delivering successful results. • Plan and deliver quarterly technology awareness sessions to customers through seminars and LSP sessions.• Strong competitive intelligence and strategy skills.• Cultivate and disseminate knowledge of project management best practices. • Assess customers with their maturity model for Microsoft components and Software Asset Management (SAM) program to help customers better manage their Microsoft software investment.• Strong partner relationship and interpersonal skills. Possess executive presence and the ability to develop win/win business relationships.• Adaptability: Demonstrate resilience, and maintain a constructive attitude in times of change. Regularly scans the environment to help anticipate changes that could affect key projects. • Strategic Sales Planning: Recognize market trends and anticipate new competitive threats. Put strategic plans in place to obtain a competitive advantage and secure market share. Evaluate initiatives, investments, and opportunities based on Microsoft strategies and to achieve breakthrough revenue objectives. Maintain a long-term perspective when creating approaches to systematically fill gaps in a partner’s technology portfolio and service needs.

Remotely handling about 1400 servers which include both Physical and Virtual Servers.VM builds, depending on Work Orders with OS configurations, RAM memory, CPU and disk allocation using the space on Data store.Create records for new servers commissioned in the Hardware Knowledgebase and complete Peer review before production state.Backup administration and data restoration using the Veritas NetBack applicationCreate CASE ticket for any hardware replacement or installation of any application software on the servers.Manage the server through the HP SIM.Manage and maintain the mailboxes of internal users and associates, using MiraPoint application. VHD (Virtual Help Desk) Database ticketing tool being used to work, update and resolve the tickets.

Project : Aflac IO (Infrastructure Outsourcing)Profile : Distributed Server Management AdministratorTools used : vCenter Server, HP SIM, Raritan, Veritas NetBackup.Remotely handling about 1400 servers which include both Physical and Virtual Servers.VM builds, depending on Work Orders with OS configurations, RAM memory, CPU and disk allocation using the space on Data store.Create records for new servers commissioned in the Hardware Knowledgebase and complete Peer review before production state.Backup administration and data restoration using the Veritas NetBack applicationCreate CASE ticket for any hardware replacement or installation of any application software on the servers.Manage the server through the HP SIM.Manage and maintain the mailboxes of internal users and associates, using MiraPoint application. VHD (Virtual Help Desk) Database ticketing tool being used to work, update and resolve the tickets.

Project : Follow the Sun Profile : Production Support EngineerTools used : Remedy, BMC Patrol, HP SIM, Intrust, Patchlink, RDP Tool, Symantec Backup Exec for Windows ServerRemote managing about 800 servers in UK and 1500 severs in US which include both physical and virtual servers. Patching of severs using the Patchlink web application.Manage replication between sites and servers using DoubleTake application.Using HP SIM for managing and maintaining the Production servers.Data restoration using the Symantec Backup Exec application.Monitoring the performance of the Production Servers using the BMC Patrol agent.Managing the Antivirus definitions on the servers.Backup administration being managed using the Intrust application console.Accept tickets on the Remedy ticketing tool and resolve them.Remotely providing assistance to users from different locationsManaging the users virtual machines through RDP tool.Creation and maintaining the SOP (Standard Operating Procedure) being implemented.

Tools used : NextDesk, Heat, OpManager, Maestro, Patchlink, RemedyRemote administration and management of servers. Management and maintenance of users mailboxes. Accepting and troubleshooting issues related with mail flow. Patching of the servers using Patchlink application. Accept HEAT tickets and install applications on servers as requested.Working on account administration and access management.Restoration of user's files and folders from central repository.Maintenance and monitoring of jobs using Maestro console. Run necessary audits at stipulated time.Accept tickets on the NextDesk ticketing tool and resolve them.Provide remote assistance to users. Migration of users between the forests.Preparation of weekly and monthly reports with suitable graphs.Project : ArcelorMittal Infrastructure supportProfile : Mail Support ExecutiveTools used : Peregrine, OpManagerRemote administration and management of servers. Management and maintenance of exchange mailboxes. Working on account administration and access management.Managing SPAM mail servers using the ORF application.Managing the Exchange services, Queues and Connectors status.Working on issues related to mail flow and SPAM mails.Preparation of migration template between the forests.Preparation of weekly and monthly reports with call analysis done and presented to the clients.Played a major role in preparation of process related documents.

Project : Logitech Test Logitech desktops and cameras on different Operating Systems and platforms.Test the cordless devices in different environments.Test various devices with the new software released.Report error messages encountered during the testing of software.Providing assistance in application of Bluetooth, 2.4GHz and Fast RF technology devices.Run defined jobs and audits at scheduled time. Providing Technical assistance.Preparation and presentation of various documents depending on technologies being adapted.