Solution and lead complex initiatives with multiple workstreams and large cross functional teams providing thought leadership and influencing the direction of programs to deliver scalable, sustainable and commercially viable solutions.• Lead and deliver strategic and compliance initiatives that include complex programs implementation and vendor solutions delivering growth revenue, benefits and cost reduction of $225 Million. Recognized and awarded for Programs Leadership, Solutioning and Subject Mater Expertise • Solution new opportunities to drive growth via automation, integration and process improvements across multiple platforms and supporting systems • Provide leadership in the translation of business strategy to programs deliverables driving performance, financials, planning and process improvement • Drive creation and execution of realistic multiple phased programs plans that deliver incremental business value while establishing programs management best practices and governance rigor for accountability and successful execution • Keep programs teams, sponsors, champions, leadership and the Strategic Management Office engaged and apprised of programs status/health, risks/issues and dependencies• Highly analytical, visionary and forward thinking with the customer in mind to resolve complex problems and compliance issues

Exceptional proven leader including key liaison and strategic IT partner to executive leaders to drive highly visible technology programs in support of Synchrony’s Global Operations. MVP top 15% CEO Award Recipient• Delivered an enterprise portfolio of complex, high visibility and priority IT programs for Strategic, Transformational, Innovation and Productivity projects delivering benefits and cost reduction of $175 Million. Recognized and awarded by the CEO, CIO and EVPs for Programs Leadership. • Partnered with executive clients to understand and develop strategic solutions that drive fulfillment of business needs, engage in planning sessions, vendor negotiations and IT delivery• Drove the development of an overall technology road map and serve as the key IT liaison and expert in architecting Enterprise Solutions in the areas of Customer and Financial Products Servicing, Digital Emerging Technologies, Collections and Surveillance• Implemented global world class solutions, processes and systems for Global Operations across the Enterprise• Served as solution delivery expert for the design and implementation of assigned application areas ensuring alignment with global standards• Drove and was accountable for operational excellence of owned programs with duties including programs reviews, feasibility, cost benefit analysis, prioritization, initiation, execution and closure for all project work related to programs• Directed and Managed activities of projects teams’ resources to support and deliver solutions relating to the programs• Maintained effective working relationships with peers and vendors to seamlessly integrate the program area into the overall strategic objectives and activities of the organization• Coordinated program support activities, including the development of internal and external communications, establishing roadmaps and benchmarks• Provided leadership and guided 3rd party vendors and consultants throughout the SDLC

Led IT Programs to deliver IT Projects Portfolio.• Managed client, business and vendor relationships to achieve priorities and exceed clients’ expectations• Led IT Programs Strategy and Planning Functions – Prioritization, Budgeting and Request to drive programs growth• Directed cross functional teams to complete business requirements for project Estimation and Scheduling• Led project Execution Function – Requirements, Design, Build, Test, Release and Control to production ensuring projects are completed on time and within budget while meeting the business priority, quality and compliance requirements• Monitored Production Environment by managing Service Level Agreements, Incident Requests and Inquiries to resolution

Developed the IT Program Management Function for the corporate digitization initiative. Directed company cross functional groups to deliver projects portfolio.• Increased program benefits to $16M exceeding plan of $11M by implementing productivity projects• Generated $7M in working capital by implementing technology projects that reduced inventory• Reengineered the program management function by developing and implementing standard project lifecycle processes including Request, Execution and Reporting• Defined processes for Request to include concept justification and clarification; Execution utilizing Six Sigma and SDLC; Reporting for dashboard presentation of key metrics• Built and executed a project budgeting and prioritization process ensuring alignment to company strategy and operations utilizing a level of effort and return on investment criteria• Mentored Project and Functional Leaders on the project lifecycle to deliver projects on time and within budget while meeting quality standards

Successfully built, executed and had full responsibility for the Project Management Function. • Increased on-time software products delivery to 96% improving clients’ satisfaction and increasing revenue• Developed and implemented project lifecycle standards including feature request, prioritization and release execution• Instilled a software release strategy aligning resources to a Plan, Build and Maintain model• Established a process for managing vendor relationships and negotiating service level agreements• Developed a scorecard process for quality metrics reporting – mean to value, defect count and % complete by phase• Directed company cross functional group managers utilizing an Iterative Development Process to deliver software products

Major contributor to constructing a Program Management Office resulting in project deliveries on time, within budget and of excellent quality. Process owner for project lifecycle execution. Business consultant and leader for the request process. • Managed Project Managers on the highest priority projects: ExxonMobil, Privacy, Wal-Mart and Gap Inc.• Built and practiced a Software Development Lifecycle certification process resulting in mitigation of risk and successful project deliveries while improving financial systems quality and business expectations• Applied Six Sigma DMADV quality processes to reduce defects in credit programs systems and championed change• Recommended and influenced refinements to the Program Office processes• Managed multiple projects performing project planning, schedule management, analysis and coordination across teams of system and business leaders in the application of technology to address business needs

Managed multiple projects for Application Development Lifecycle and Process Improvement across functional and business units.• Led global cross-functional teams across cultures and automated key performance indicators resulting in approximately $1M of savings per plant• Developed the Knowledge Management IT Strategy – vision, objectives, proposals and solutions• Advised and influenced senior business management on building a web application as the most efficient approach to handle data capture of Key Performance Indicators across the global beverage business• Drove IT Strategy with business unit project management to identify needs, recommend future project enhancements, set objectives and deliverables, communicate progress and resolve problems• Mentored individuals on project management knowledge and skills

Managed cross functional groups to deliver electronic legal services utilizing a Software Development Lifecycle.• Planned product development goals for implementing business applications• Gathered user requirements and assembled functional specifications document for approval by executives• Coordinated resource allocation and managed project schedule to report to upper management on progress• Held design reviews and evaluated User Interface to advise on the implementation of systems and overall product direction• Arranged and executed user acceptance testing to determine if functional specifications had been met• Reviewed and prioritized correction of critical application defects

Provided customer and sales technical support for electronic legal services to Fortune 1000 companies.• Answered inquiries, trouble shot problems and diagnosed product defects for all software and electronic products• Served as on-site technical consultant for sales calls to prospective customers• Designed and implemented a technical support center tracking system• Executed one-on-one trainings for new team members on electronic products and services

Technical sales consultant for the Telenet Messaging Product Line• Provided on-site telecommunication technical consulting for the client or prospect• Operated as technical point of contact for client from pre-sale call through post sale follow-ups• Coordinated order tracking, order activation and installation of Electronic Messaging Products• Managed post installation testing. Trained on and trouble shot applications / telecommunication services• Interfaced with Product Marketing and Development to enhance product line