Results-driven professional with over 20 years of extensive experience in Customer Relationship Management (CRM) within the real estate sector. Demonstrates a strong ability to meet service level expectations at every customer interaction. Skilled in managing a large customer base and maintaining databases effectively. Adept at assessing and implementing CRM solutions to enhance customer satisfaction and loyalty. Experienced in CRM strategy and IT integration (ERP) to drive automation and efficiency in daily operations, including overall transaction management. Well-versed in real estate operations, various agreement clauses, and industry benchmarking. Proficient in preparing estimated cash flows and management information systems (MIS) on a project, block, and client basis, and monitoring actual collections on a quarterly and annual basis.