Aneke Kemp Email & Phone Number

United States

United States

7 years of progressive responsibility in key areas of customer support and satisfaction through hands-on resolution of escalated customer issues for the Mountain West Division of Comcast, the $187B telecommunications conglomerate marketing consumer cable television, internet, telephone, and wireless services to 16M households in the US.Serve as an integral part of a 10-person team charged with supporting front line representatives to resolve escalated issues for problem resolution and… Show more 7 years of progressive responsibility in key areas of customer support and satisfaction through hands-on resolution of escalated customer issues for the Mountain West Division of Comcast, the $187B telecommunications conglomerate marketing consumer cable television, internet, telephone, and wireless services to 16M households in the US.Serve as an integral part of a 10-person team charged with supporting front line representatives to resolve escalated issues for problem resolution and customer retention. - Support 5, 000 customer service personnel in the Loyalty and Sales departments and 100+ Comcast Stores to provide escalated support to immediately resolve customer concerns.- Field 10 – 15 calls daily, with 100% satisfactory resolution.- Provide daily Ice Breakers to 10 team members at start-of-day to enhance product knowledge and team collaboration.- Provide training and development programs to help onboard new team members as a Subject Matter Expert.- Received Elite Reward for top performance in the Mountain Region.- Consistently rated at 100% customer satisfaction, 100% on compliance. Show less

Colorado Springs, Colorado Area

- Interacted with 10 – 15 customers daily to address complaints and concerns, ensuring client retention.- Retained more than $1M of business annually through proactive and effective customer engagement.- Received Elite Reward for top performance in the Mountain Region.

Performed inbound customer support as a retention and recovery expert for escalated account cancellations or terminations for Kaiser Permanente California through contract with Firstsource process management company.- Provided escalation support for 300+ Kaiser Permanente front-line representatives to retain or recover Medicare patients.- Served 4,800 clients through inbound escalation support annually.- Retained or reinstated 85%+ of escalated customers.

Colorado Springs, Colorado Area

Provided a full range of human resources and administrative services for a leading home health care agency serving 500+ patients in the greater Colorado Springs metro area. Scheduled and verified work logs of all field employees, maintained HR records. Performed background checks and drug screening schedules, compliance, and documentation. Ensured all contracts were active and in compliance, ordered office supplies and services, provided computer support to staff members. Tracked facilities… Show more Provided a full range of human resources and administrative services for a leading home health care agency serving 500+ patients in the greater Colorado Springs metro area. Scheduled and verified work logs of all field employees, maintained HR records. Performed background checks and drug screening schedules, compliance, and documentation. Ensured all contracts were active and in compliance, ordered office supplies and services, provided computer support to staff members. Tracked facilities and physicians’ contracts and work schedules. - Supported 5 physicians, 3 chaplains, 4 social workers, 5 office staff, and 30+ CNAs providing periodic home health care services to more than 500 terminally ill patients by scheduling and tracking 50 -175 patient visits per day.- Managed accounting and accounts payable for 15 vendors totaling $10K monthly. Show less