Anela Topalovic Email & Phone Number

United Kingdom

London, England, United Kingdom

• Organising the CEO's schedule across diverse meeting platforms (Zoom, Teams) and physical locations (offices, cafes, restaurants).• Proactively identifying potential conflicts and scheduling issues, offering solutions to ensure a smooth-running CEO calendar.• Anticipating the CEO's requirements for upcoming meetings, preparing necessary materials and information beforehand.• Providing research and administrative support for the CEO's client meetings and strategic initiatives.• Handling sensitive information and confidential matters with utmost discretion and professionalism.• Scheduling all CEO business travel, ensuring seamless logistics and travel arrangements.• Managing director schedules: Assisting with scheduling for Co-Founders and Directors, prioritising collaboration and client meetings.• Managing administrative aspects of People Team: Handling employee paperwork (contracts, recruitment, onboarding materials, benefits), contributing to a smooth employee experience.• Planning and executing events: Managing internal and external events, ranging from team socials to large-scale gatherings.

London, England, United Kingdom

• Relationship Management: Oversaw and managed ongoing professional relationships with supporters, maintaining positive connections through face-to-face interactions, telephone calls, and email communication.• Primary Point of Contact: Acted as the main point of contact for existing supporters, addressing their queries and concerns efficiently and effectively.• Supporter Engagement: Communicated with potential and existing supporters, explaining ActionAid's vision, mission, and the impact of their support.• Increased Support: Cultivated stronger supporter relationships by leveraging exceptional interpersonal skills to discuss potential increases in their philanthropic commitments.• Supporter Retention: Proactively communicated with supporters to understand and address any concerns, aiming to encourage continued support.• Payment Processing: Carefully processed supporter donations and resolved any customer issues related to payments.

Croydon, England, United Kingdom

• School Receptionist: Supported a safe and welcoming school environment by upholding safeguarding protocols and providing efficient assistance to visitors and staff via phone and email.• Exam Invigilator: Ensured the smooth and secure conduct of exams by supervising students and upholding exam regulations.• Admissions Officer: Provided clear communication and guidance to prospective and new parents navigating the school and admissions process, while managing offers and student enrolment data.• Attendance Officer: Maintained accurate attendance records and monitored absences and collaborated with families and external services to address attendance issues.

London, United Kingdom

• Managed calendars and appointments and oversaw travel logistics and expenses.• Handled financial responsibilities: Liaised with the company accountant, tracked and filed expenses, and monitored outgoing costs and maintained business insurance.

London, United Kingdom

• Played a key role in maintaining a healthy and efficient work environment by ensuring accurate and timely payroll processing, meticulous employee record management, and facilitating smooth onboarding and offboarding experiences for new and departing staff.• Proactively coordinated and delivered engaging HR inductions, diverse employee development programs, and targeted training initiatives for both internal staff and external associates. Additionally, managed training records and organized specialized trainings like mock disciplinary and grievance simulations for specific departments.

Frankfurt Am Main, Hessen, Germany

Living in Frankfurt am Main, Germany

Embrach, Switzerland

• Orchestrated successful events (client meetings, launches) and provided executive support to the EMEA CEO.• Managed calendars, travel, meetings, and prepared materials.• Liasoned with key vendors for smooth event execution.

London, United Kingdom

Reason for leaving: moved to Zurich, Switzerland

London, United Kingdom

Reason for leaving: redundancy post 9/11

London, United Kingdom

London, United Kingdom

London, United Kingdom

Started as part-time and turned into full-time employment

Postgraduate Certificates In Conflict And Development & Development Management, Research And Development Management

Cipd Hr Administrator Course, Hr Administration

- May 2012: CIPD HR Administrator Course in London

Ba Hons Degree In Politics And Modern History, Politics And Modern History, 2:1

Previously London Guildhall University