Anendu Poddar Email and Phone Number

Overall responsible for setting up the entire operation center with span of 50+ associates. Transition of onboarding, Screening, Transaction Monitoring for a NBFC based in Honk Kong.• In accordance with AML and KYC guidelines, created SOP’s, established and refined service delivery processes.• Recruited, trained and motivated the employees and guided them through specific business modules and built successful teams, conducted appraisals for the Team and assisted them to achieve their goals.• Provided support to operations team based globally, managing financial crime risks primarily in Sanctions.• Maintained high level oversight on Anti-Money Laundering and Sanctions activities.• Reviewed and challenged the 1st line of defense (1LOD) activities e.g., Risk and Control Assessment (RCA).• Managed Teams size of 50+ that included Manager’s and Team Leaders responsible for Due Diligence on Risk Customers, Individuals and Entities, New Client Onboarding, New Account Documentation, Business Formation Documentation, Legal Entity Structures.• Involved in setting up a system that analyzes information received from Banks. Monitoring and reporting on economic sanctions related alerts activities and address AML related issues. ` • Created an Internal Knowledge Portal that ensured that team keeps abreast with current understanding of money laundering and terrorist financing issues, including policies,

Birchford is a comprehensive Pay-Tech & Reg-Tech Solutions And Services Provider

Experience of managing large spans up to 350+associates , 4 Ops Managers, 25 Assistant Manager across 2 sites in India.Managing Fraud Prevention (Debit/Credit Cards) and Chargeback for Community Bank, Large Bank and Credit Unions in US.Experience in both Blended and Backend Operations.Experience of implementation of Flexible Staffing Model across multiple businesses.

• Identifying different tools / techniques that can be used to structure requirements; demonstrating the ability to develop quick and long term fixes. • Clarifying business requirements, performing gap analysis between goals and existing procedures. • Partner with the onshore team to deliver agreed SLA Targets in line with business goals. • Undertake corrective measure to mitigate and manage risk • Identify ways of improving service/adding value/ reducing costs in line with business goals

• Day to day management of the Fraud Prevention team • Drive completion of daily, weekly and monthly production targets • In charge of monthly calibrations with onshore team• Complete weekly Quality monitoring for the team including feedback closure. • Act as the communication bridge between onshore management team and the off shore production team for process related updates and changes

• Day to day management of the Fraud Prevention team • Drive completion of daily, weekly and monthly production targets Ensure analysts utilize assigned Fraud Tools to review and indentify fraud trends in Cards (Debit / Credit) • Basis reviews and monitoring, indentify new fraud trends and patterns

• To coach and Mentor new hire team of customer service operations for a UK Based Travel Client.• Identifying areas of process improvements on client conference calls with the sole objectivity to enhance customer experience at a overall process level.• Manage quality framework (internal process assessments) and drive process improvement objectives.• Co-ordinate with the Client team in understanding, mapping, designing and implementing the quality assurance requirements.• Developed the formal implementation plan for the migration based on the project plan which included a transition/accreditation process• Liaised with the Training, HR and Technology teams to ensure smooth delivery and completion of activities on project plans • Work with the UK teams to facilitate and manage the change in existing services and implementing the solution design as required.• Core responsibilities included managing a team of 30 members and 3 team coordinators.• Set High Targets for the team & constantly worked on Team enhancement projects• Designed Contests to enhance awareness & motivation• Weekly meeting with the TM’s sharing the observations and suggesting solutions to improve the same.• Designed Escalation roster, weekly roster for the team, keen eye on details in day to day efficiency in process related SLA's for Trainline.Com.

To identify fraudulent Air, Hotel, Car and Cruise reservation on US based Travel websiteDetection, Prevent and Red Flag new methods of Fraud on E-Commerce and Travel websitesCreate new, recommend and amend existing fraud alertsPresent Weekly and Monthly Dashboard to Senior ManagementAudit charges on comprised card(s)Document the PNR in internal and public fieldsVoid/refund reservation identified as FraudAdvise airlines, if necessary , so they can document it on their endAdvise the card company so they can alert the card holder

Involved in Taking inbound related to Billing, Network and R-World.Worked for VIP HELPDESK in RELAINCE INFOSTREMSReceived award for the King of Quality for the month of February.Received award for lowest ACW for the month of January.