I have a passion for understanding business plans and drivers, and for helping make these a reality. Also have a knack for getting to the core, and relish being the facilitator between technology and the business. Being able to multitask, successfully keeping a number of balls in the air while making sure stakeholders are always updated. I am flexible and enjoy working in an Agile environment. I have great people skills, being able to build successful relationships across all levels of an organisation. With knowing the value of collaboration, which is on display with confident, well practiced facilitation. Highlights: I have received recognition through the Discovery Star Awards for ‘Living the Values through Outstanding Business Delivery and Customer Service’ in 2012 for the quarterly and yearly Award, and 2018 for the quarterly award.AREAS OF EXPERTISE:• Data analysis and reporting• Quality assessing and auditing• Business writing skills• Information seeking• Concern for order, quality, accuracy & urgency• Strong analytical & problem solving ability• Ability to work under pressure & meet deadlines• Ability to compile stats and management reports• Methodical & attention to detail• Excellent interpersonal & communication skills• Able to take ownership & responsibility for the function• Service orientated and customer focused• Thorough and consistent• Staff development• Negotiation skills• Creative thinking• Critical thinker• Innovative• Project management• Presentation and facilitation skills• Solution architecture• Process mapping• Entity diagram mapping• Software testing pack design• Functional testing• Facilitating JAD sessions• Data modelling techniquesTECHNOLOGIES :Microsoft Excel (Advanced)Microsoft Access (Intermediate)Microsoft PowerPointVISOSOAPPOSTMANSQLUMLXMLJSONConfluenceJIRASplunk
Listed skills include Financial Services, Call Centers, Insurance, Banking, and 14 others.