Anesh Hansjee Email & Phone Number

South Africa

● Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.● Testing and validating the functionality of the technical solution against the business requirementsinterfacing between the business client and the development team with regards to the business and functional requirements.● Ensuring that the business requirements are delivered in the implemented solution.● Working with multiple business areas and multiple teams that require deep integration of solutions.● Building and maintaining strong relationships with clients and acting as a consultant on the application.● Act as a consultant to the client on the application● Participate in client planning forums and advise on solutions● Follow a structured process to listen to, understand and document client requirements● If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information● Following up with clients to clear up ambiguity and possible misunderstanding● Documenting the requirements in a Customer Requirements Specifications (CRS) document ● Ensuring alignment between the Business Case and the CRS● Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions

Sandton

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.• Testing and validating the functionality of the technical solution against the business requirementsinterfacing between the business client and the development team with regards to the business and functional requirements.• Ensuring that the business requirements are delivered in the implemented solution.• Working with multiple business areas and multiple teams that require deep integration of solutions.• Building and maintaining strong relationships with clients and acting as a consultant on the application.• Act as a consultant to the client on the application• Participate in client planning forums and advise on solutions• Follow a structured process to listen to, understand and document client requirements• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information• Following up with clients to clear up ambiguity and possible misunderstanding• Documenting the requirements in a Customer Requirements Specifications (CRS) document • Ensuring alignment between the Business Case and the CRS• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions• Design and validate the functional solution which involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)• Identify and Involve other teams and domains that must be integrated to for the solution to work

Sandton

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution.• Testing and validating the functionality of the technical solution against the business requirementsinterfacing between the business client and the development team with regards to the business and functional requirements.• Ensuring that the business requirements are delivered in the implemented solution.• Working with multiple business areas and multiple teams that require deep integration of solutions.• Building and maintaining strong relationships with clients and acting as a consultant on the application.• Act as a consultant to the client on the application• Participate in client planning forums and advise on solutions• Follow a structured process to listen to, understand and document client requirements• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information• Following up with clients to clear up ambiguity and possible misunderstanding• Documenting the requirements in a Customer Requirements Specifications (CRS) document • Ensuring alignment between the Business Case and the CRS• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions• Design and validate the functional solution which involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)• Identify and Involve other teams and domains that must be integrated to for the solution to work

Johannesburg Area, South Africa

Monitoring and auditing the current business processesDeveloping and working on exception reportsTesting of developed projects before going live.Informing management of deviations and non-complianceInteracting with external providers on processes, systems and compliance issuesData mining, collation of data & analysis.Trend analysisCompile weekly and monthly reports.Attend to auditors findingsSetting monthly targets for the teamCompiling monthly incentivesCoaching and development of staffMonthly performance reviews

Johannesburg Area, South Africa

Compiling reports on processes, benefit queries and error logs.Completion of quality assessments of data queries and developing strategies to increase quality.Responsible for creation and cancellations of benefits on a large scale (i.e. creating 50-500 benefits for a partner)Ensuring quality of data. Clean ups on reports.Developing long term and short term solutions for issues regarding Vitality data.Management of keyword creation and changes within the Vitality Data Group.Creating reports for coaching requirements for the call centre in relation to data queries.Monitor and audit the current business processesDevelop and work on exception reportsTesting of developed projects before going liveInforming management of deviations and non-complianceInteracting with external providers on processes, systems and compliance issuesData mining, collation of data & analysisCompile weekly and monthly reportsAttend to auditors findingsAttend to general administration

Johannesburg Area, South Africa

Dealing with escalated Vitality and Vitality HealthyFood™ queries and administrationAssisting consultants with queriesAssisting with all Pick n Pay HealthyFood queries/escalations and card courier.Meeting clients face-to-face to resolve queriesPrimary escalation points for Vitality related queries including executive office.Developed processes to ensure efficiency in the area including reporting methods.

Johannesburg Area, South Africa

Answering of inbound callsServicing members needsAssisting with correspondence, escalation, data and system queriesProviding detailed information regarding the Vitality productEnsuring dazzling customer serviceEnsuring that SLA of call centre is met

Johannesburg Area, South Africa

Direct sales of Vitality. Marketing Cold calling After sales assistanceGenerating Leads Time Management Administrating Reports Premium Calculations Admin SupportSales Coaching Quality Assurance Queries

Diploma In Business Analysis, Business Analysis, Pass

Diploma, Travel And Tourism

Education record