Anesh Kurian Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

•Conduct workshops to identify business process improvements, process re-design and new capabilities aligning with business goals.•Work with customers to understand business requirements and develop plan to seamlessly integrate new process with existing business processes, and nurture relations with key stakeholders.•Define configuration items and classes, their attributes, and data collection in CMDB to support ITSM modules and business objectives.•Perform Proof of concepts with… Show more •Conduct workshops to identify business process improvements, process re-design and new capabilities aligning with business goals.•Work with customers to understand business requirements and develop plan to seamlessly integrate new process with existing business processes, and nurture relations with key stakeholders.•Define configuration items and classes, their attributes, and data collection in CMDB to support ITSM modules and business objectives.•Perform Proof of concepts with new product offerings/capabilities.•Manage and improve ServiceNow Discovery and Service mappings, resolving and troubleshooting discovery errors.•Define identification and reconciliation rules to manage and provide governance to ensure integrity of CMDB.•Work with cross-functional teams to coordinate and streamline business processes.•Contribute and update documentation of process overviews, improvements, and process flows. Show less

Melbourne, Australia

•Executed Proof of concepts with new product offerings/capabilities and align with Pre-sales RFP requirements.•Build and nurture relations with key stakeholders and develop technical options, and architectural solutions to meet business requirements.•Supported and managed ServiceNow CMDB, performing discovery to identify and load new Cis in network.•Worked on Service mappings and setting up patterns and configure MID server.•Conduct workshops, presentations and feedback sessions… Show more •Executed Proof of concepts with new product offerings/capabilities and align with Pre-sales RFP requirements.•Build and nurture relations with key stakeholders and develop technical options, and architectural solutions to meet business requirements.•Supported and managed ServiceNow CMDB, performing discovery to identify and load new Cis in network.•Worked on Service mappings and setting up patterns and configure MID server.•Conduct workshops, presentations and feedback sessions with end users and identify areas of improvement and new capabilities required. Show less

Bengaluru Area, India

- Designing and deploying ITSM solutions/custom solutions as per Customer requirements and providing admin and end-user trainings across Middle East, Europe and India.- Upgrading customers to 9.x end-to-end with customization remediation and Delta data migration

-Study of existing 7.6.04 environments of customers going for an upgrade and conducting workshops and studying existing customization on their present environment.-Preparing Upgrade Road map options and Impact Analysis Document.-Analyzing existing integrations and ensuring they work as designed seamlessly in the upgraded environment.

- Developed new features in Change and Release management applications as per requirements from Product management- Worked end-to-end on customer escalations and provided hot-fixes- Supported product support and customer engineering team for issues and fixes

Worked as Senior Associate. Certified in ITIL version 2.0. With hands on experience on Remedy ARS and suite of products. Roles and responsibility mainly included design and development of custom application and ITSP, ITSM suite of products and managing of team of remedy engineers.

Worked as a Remedy consultant with hands on experience in Remedy ARS and ITSM Suite of products. Also BMC certified in CMDB and Patrol Management. With good experience in customization of applications to customer requirements. And also successfully completed Patrol implementation project in MTC Bahrain.

Worked as a software engineer, with hands on experience on Visual Basic, ASP, UNIX and Oracle

Mba, Information Science

- Completed MBA in Information Science

Bachelor Of Technology - Btech, Computer Engineering, Distinction With Honors

- Complete BTech in Computer Science with distinction honors.

Education record

- Completed 10th and 12th with distinction.