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"Technology is easy these days, Change is hard. Don't make Technology complex because Change is hard, and don't ignore Change because Technology is easy. How you handle change is the true test of progress"Seasoned, strategic, techno-functional CRM professional with over 25 years of experience with an array of technologies and platforms in the Salesforce ecosystem (13x Certified).A specialist in Designing, Configuring, Coding and Architecting large-scale Salesforce.com projects and delivering meaningful outcomes to business leaders in the most complicated environments. Able to conceive, influence and drive CRM initiatives, seek out high-value wins and weed out low-value legacy processes. A truly high-performing developer with a high degree of business acumen.An expert technologist and fanatic problem solver, able to develop highly robust code frameworks in JS, Lightning, and Apex and leverage deep-rooted programming abilities and technical awareness to create innovative solutions that are feasible and focussed on delivering business outcomes.An excellent leader/communicator, able to determine the "State of the nation" of CRM programs, explain the status, risks, justifications, measures and long-term impacts to C-suite and board members. Navigate complex organizations and drive successes alongside vendors and manage program-wide delivery. In addition to having the wisdom to lead and mentor individuals for growth and project success.FUNCTIONAL SKILLSSolution Architecture & DesignEnterprise Architecture & Technical EvangelismSoftware Configuration, Development & DeploymentVendor Management & Program ManagementAgile Advocate, Team Leadership, Mentorship & MotivationTECHNOLOGIESSalesforce.com, Sales Cloud, Service Cloud, Force.com, Apex, Visualforce, Lightning Component Framework, Design System, Open CTI, Console Integration, WebServices, SOAP, REST, API, Omniscript, ServiceMax, Dell Boomi, DemandTools, APTTUS, Docusign, Pardot, ExactTarget, Siebel, Javascript, JqueryUI, Oracle, MS SQL, MySQL, DB2, Actuate Reports, Cognos, Informatica, SSIS, .NET, Agile, BasicGov, Vlocity, FinancialForce, MyFax, Marketo, J2EE, SQL, PHP, PL/SQL, C++, VBA, HTML, ESB
Munipaas
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Managing DirectorMunipaas 2020 - PresentKing City, Ontario, CaRethinking Government with Digital Citizenry! - Measure end-to-end Service Delivery - Interact with constituents using email, text, phone, social and more- Decrease Cost per Interaction- Guarantee Service Level Commitments- Service Agility and Flexibility We dedicate our innovation and strategic mindset to helping municipalities solve fiscal, customer service, and workforce management problems. MuniPaaS allows government agencies of all sizes to connect with citizen communities to improve Service Delivery with measurable, nimble, and innovative solutions. Contact MuniPaaS for your Salesforce for Government Solutions.
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Engagement Director & Principal ConsultantAkmware Inc 2010 - 2022Toronto, CaIndependent Consultant providing Advisory, Architecture, Strategy, Transformation, and Program Management expertise. and I'll develop something too ... if it makes sense -
Enterprise Salesforce ArchitectCity Of Toronto 2018 - 2020Toronto, Ontario, CaStrategic Subject Matter Expert for all projects requiring Enterprise CRM capabilities at the City of Toronto. Conducted assessment and technical reviews of existing and new projects. Worked with Solution Architects across all domains/departments to establish corporate usage patterns across the eCRM program. Devised and core foundational design of the platform, architected the Party Model, Case Taxonomy and Master Data Management. Held vendors accountable for deliverables, ensure compliance to design standards/best practices. Created corporate engagement model for the Salesforce CoE, defining Platform Capability Framework and Design Standards. Assisted in mentoring, advising and providing development expertise to the internal sustainment team to help support the platform. -
Strategic AdvisorGemba Corporation 2019 - Apr 2019Toronto, Ontario, CaAdvisor and Consultant for Building Practice and Delivery Methodology, Strategy & Execution, Sales & Business Development, Account Management and providing Architecture Services for complex projects -
Salesforce ArchitectIncapsulate 2018 - 2018Washington, District Of Columbia, UsWoked on Financial and Public Sector clients, with projects set out to transform and optimize business processes, implement enhancements with Salesforce, Vlocity and Skuid products. Worked with the incapsulate team to improve to perfect internal practices to improve customer satisfaction and delivery efficiency. -
Solution ArchitectSalesforce 2017 - 2018San Francisco, California, UsSolution Architect driving customer business value through the Salesforce platform. Led customer relationships throughout implementation projects, influenced transformational ideas and helped develop efficiencies and drive product adoption with elegant solutions to address key customer issues -
Salesforce ArchitectGovernment Of Canada 2017 - 2018Architected, Designed and Developed Salesforce solutions leverage Salesforce Communities and Vlocity to allow Shared Services to increase efficiency and collaboration in the Cloud Broker Service group and how they interact with their customers. -
Senior Salesforce ArchitectRegion Of Peel 2014 - 2016Brampton, Ontario, CaSenior Salesforce.com Architect and fanatic Problem Solver in a "Single-Org" Public Sector implementation of Salesforce.com, responsible for all programs and projects involving Salesforce.com. Accelerated business transformation by leveraging multiple ISVs and vendors including ServiceMax, Vlocity, MyFax, BasicGov. Worked with c-level and senior leadership to provide direction, install governance and build strategic capacity for implementing parallel projects in a dynamic and Agile environment. -
Salesforce ArchitectYellow Pages / Pages Jaunes โ Canada 2014 - 2014Montreal, Quebec, CaDelivery Architect responsible for laying the foundation for a brand new Service Cloud org in a large-scale, multi-functional implementation. Architected foundational projects to accelerate adoption and aid change management from legacy CRM while implementing best practices in Salesforce and providing an evolutionary SDLC process and Sandbox environment roadmap. -
Salesforce Technical ArchitectAmerican Express 2013 - 2014New York, Ny, UsArchitect and Senior Developer on multiple global initiatives to improve and increase adoption of the salesforce.com platform on end-to-end implementations consisting of 5000+ users across all business functions within the portfolio. Engaged on projects through solution design, corporate governance, application design and development. -
Salesforce ArchitectTrader Corporation 2012 - 2013Etobicoke, Ontario, CaArchitect, responsible for driving and implementing projects on an existing implementation. Re-engineered sales process, enhanced code management procedures and worked on various apex and visualforce development tasks. -
Enterprise ArchitectOntario Public Service 2011 - 2013Toronto, On, CaFCMSHands-on Technical Architect for the FRO Case Management Project. Provided oversight of deliverables from systems integrators to ensure they meet contractual obligations. Project manager for 15 complex external interfaces to financial corporations, justice departments and employers.Architect for a new Case Management Solution. Developed artefacts required by the OPS EA Zachman process. Presented to Corporate ACT/ARB via Checkpoint 0,1,2,3 and 4 to obtain approval for the project to proceed. -
Technical ConsultantAmgen 2010 - 2011Thousand Oaks, Ca, UsDevised the strategy for initial data scrubbing to improve data quality in the Siebel system using complex EIM. Developed architecture for an SOA framework using Cognos Web Services SDK, SSIS to control messaging and created lightweight Adobe Flex apps and ESRI ArcGIS, Google Maps API, Cognos, Siebel and Cloud. -
Technical LeadExxonmobil 2010 - 2010UsCreated the Siebel upgrade roadmap from v7.5 to v8.1 for 4 separate highly available portal instances. Developed project plan, work back schedules, resource plans, update reports and detailed configuration tasks. Led 4 onsite consultants and an offshore team through the implementation. Assigned tasks, mentored in-house resources and motivated members on critical path to meet timelines. -
Technical Crm ManagerJohnson & Johnson 2006 - 2010New Brunswick, Nj, UsDevelopment Lead and Project Manager in the Janssen Pharma IT CRM group, responsible for multiple Salesforce Automation instances using Siebel Life Sciences, Siebel Clinical and Siebel Call Centre. Responsible for the Development and Delivery of eDetailing solutions for 10 drug brands using Skura SFX, Adobe Connect Pro, Adobe Livecycle, webMethods, Siebel Analytics/OBIEE as well as spearheading the development of innovative solutions to future-state CRM needs. -
Senior ConsultantCgi 2004 - 2006Montreal, Quebec, CaDeveloped and managed projects for various enhancements including the Siebel Pricing and Product Configurator module. Leveraged out-of-the-box Siebel Pricing module by influencing change to the business to re-engineer internal processes. Created business processes for a new call centre, defined IVR self service, call flows, non-functional and business requirements. -
Senior ConsultantDeloitte 2004 - 2004Worldwide, OoWorked on Automotive account to provide CRM consulting with integration into Genesys to interface IVR and predictive dialing modules. -
Senior ConsultantBt 2003 - 2004London, GbLead, instrumental for completing multiple projects with demanding timelines, establishing 5 fully functional municipal contact centres using the Siebel and interfaces to CosmoCall Telephony middleware platform and integrating out of the box modules into existing business processes. Constructed focused prototypes and drove software and service sales. -
Consultant & ProgrammerVodafone 1999 - 2003London, GbConsultant Developer on various projects implementing custom C++ applications and Siebel CRM, specialising in Public Sector, Pharmaceutical, Wealth Management, Insurance and Banking industry verticals. Played a variety of different roles on different client engagements ranging from Programmer, ETL Lead, Team Lead, Test Manager and Business Analyst.
Anesh Mistry Skills
Anesh Mistry Education Details
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Imperial College LondonPhysics
Frequently Asked Questions about Anesh Mistry
What company does Anesh Mistry work for?
Anesh Mistry works for Munipaas
What is Anesh Mistry's role at the current company?
Anesh Mistry's current role is Managing Director at MuniPaaS ๐งโ๐ป | Public Sector & Local Government CRM Speaker๐ก | Salesforce Architect Extraordinaire ๐ช | CRM Strategist and Change Agent ๐ค | Master Coder ๐.
What is Anesh Mistry's email address?
Anesh Mistry's email address is an****@****are.com
What is Anesh Mistry's direct phone number?
Anesh Mistry's direct phone number is 555-555*****
What schools did Anesh Mistry attend?
Anesh Mistry attended Imperial College London.
What skills is Anesh Mistry known for?
Anesh Mistry has skills like Solution Architecture, Business Intelligence, Business Analysis, Integration, Enterprise Architecture, Salesforce.com, Crm, Business Process, Cloud Computing, Customer Relationship Management.
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