Anessa Cash Email & Phone Number

Englewood, Co, Us

Contribute to Spectrum’s vision of becoming the preferred provider of communications solutions for businesses in the communities we serve. Manage and advise engaged agents on effective solutions to current active business opportunities on new products/services, promotions as applicable. Responsible for insuring agent orders are processed timely and accurately.Develop and execute agent recruitment strategies and tactical plan for multiple reseller and partner Channels.Ensure that the Channel partners are correctly onboarded, with all necessary training and communication material.

Greater Denver Area

Supported the entire SMB Channel Partner Sales organization, consisting of 21 RCM’s & 3 PDM’s with high priority escalations sent to the SMB Channel CSM service box, ensuring all are resolved in a timely fashion.Assisted with increasing field activity for the RCM’s on a daily basis by serving as a liaison between the RCM and subagents for pre and post-sales order daily communications and escalations with internal systems and tools.Coordinated with multiple departments to facilitate business process changes by identifying process and procedure breakdowns, ensuring to coordinate with the correct boundary partners, providing examples to implement process enhancement.

Greater Denver Area

• Responsible for protecting and growing existing revenues by proactively managing relationships with VIP commercial clients, monthly revenue per account 10K+ • Advocated for the VIP client needs, provided leadership support for all functional teams as they pursued resolution of client issues• Guided support personnel with account profile audits to ensure accuracy• Monitored and responded to client technical support and billing issues, taking appropriate action to ensure timely resolution of all open actions• Escalated complex issues and provided leadership, bringing together the required support teams to collaboratively resolve the customer issue• Managed delivery of post-mortem / root cause analysis as required

Louisville, Kentucky Area

• Responsible for protecting and growing existing revenues in an assigned book of business• Proactively managed the day-to-day relationship with assigned Channel Partner commercial customers• Included regular face-to-face meetings with assigned customers to conduct account reviews and to help identify and secure additional sales and renewal opportunities

Louisville, Kentucky Area

• Responsible for all the order fulfillment and support for the opportunities coming from the OTM team since the moment the contract has been signed by the customer.• Process fiber and complex coax orders while managing an active book of business. • Interface with other departments through written and verbal communications to handle customer situations involving customer complaints and process billing adjustments.

Louisville, Kentucky Area

• Process orders for all Charter outbound telemarketing sales teams• Confirm and administer all contracts• Trained and certified in Professional Teleselling Skills course

Louisville, Kentucky Area

• Troubleshot all issues for business class customers relating to their entire Charter service package and on-site network• Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts

Louisville, Kentucky Area

• Troubleshot all issues for residential customers relating to their telephone service• Received Tech Scholar award

Louisville, Kentucky Area

• Troubleshot all issues for residential customers relating to their cable TV and internet services• Received MARC Award for outstanding customer service skills