Aneta Risteska Email & Phone Number

Athens, Attiki, Greece

As System Engineer and Service Desk Specialist under Cosmote E-Value for Coca Cola Hellenic Bottling Company, supporting North Macedonia, Serbia, Croatia, Bosnia and Herzegovina, Montenegro, Kosovo and Slovenia, I have the following roles and responsibilities:- Serving as first point of contact and responding to users’ queries via chat, email, or phone- Remotely accessing hardware or software for users to make changes and fix problems- Guiding the users through detailed steps of the problem-solving processes- Providing technical assistance for questions and problems- Resolving problems with networks and other computer systems- Diagnosing system errors and other issues- Managing multiple cases at one time- Running reports to analyze common complaints and problems- Installing or changing software to fix issues- Following up with users to ensure full resolution of issues- Collecting users’ feedback and communicating it through the corresponding internal channels- Writing, editing, and revising manuals on new processes- Training other colleagues on troubleshooting and diagnosing problems- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Chalfont St. Peter, England, United Kingdom

Translations and editing for an American multinational technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence and consumer electronics.

Maidenhead, England, United Kingdom

Translation of various types of documents as part of different projects.

Portland, Oregon, United States

Testing of applications such as SameTime, Facebook, Spotify, etc. in Macedonian.

Portland, Oregon, United States

Macedonian lead linguist on the project for a world-renowned airline client, providing translation, editing and review services.

Gothenburg, Vastra Gotaland County, Sweden

Subtitling of award-winning movies, visual manuals for refugees and people seeking asylum and promotion videos for clients in the automotive industry.

Brno, South Moravia, Czechia

Translations for an online social media and social networking service owned by American technology giant Meta Platforms.Translations and editing for an American multinational technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence and consumer electronics.

Brno, South Moravia, Czechia

Quality check of documents, manuals and legal-binding contracts for Sony, Amazon, Android, etc.

Translation/Localization, Proofread EN<>MK

Budapest, Hungary

Call flow survey editing and voice-over in English and Macedonian.

Santa Monica, California, Usa

Linguistic Lead, Translation & Proofread EN<>MKSubtitling

Athens, Attiki, Greece

As Technical Support Advisor in Teleperformance for the Microsoft Corporation, in English, Macedonian and Serbo-Croatian, I had the following roles and responsibilities:- Identifying hardware and software solutions- Troubleshooting technical issues.- Diagnosing and repairing faults.- Resolving network issues.- Installing and configuring hardware and software.- Speaking to customers to quickly get to the root of their problem.- Providing timely and accurate customer feedback.- Talking customers through a series of actions to resolve a problem.- Following up with clients to ensure the problem is resolved.- Replacing or repairing the necessary parts.- Supporting the roll-out of new applications.- Providing support in the form of procedural documentation.- Managing multiple cases at one time.- Testing and evaluating new technologies.

Athens, Attiki, Greece

Working back-to-back with new hires, teaching them about the processes and providing instant solutions to the clients.

Athens, Attiki, Greece

As Sales and Accounts & Billing Support Advisor in Teleperformance for the Microsoft Corporation, in English, Macedonian and Serbo-Croatian, I had the following roles and responsibilities:- Present, promote and sell products/services using solid arguments to existing and prospective customers- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs- Establish, develop and maintain positive business and customer relationships- Reach out to customer leads through cold calling- Expedite the resolution of customer problems and complaints to maximize satisfaction- Achieve agreed upon sales targets and outcomes within schedule- Coordinate sales effort with team members and other departments- Analyze the territory/market’s potential, track sales and status reports- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.- Keep abreast of best practices and promotional trends- Continuously improve through feedback

Athens, Attiki, Greece

Language Lead and QA Analyst

Ljubljana, Slovenia

Translation and editing of legal documents, manuals and product information for a an American multinational technology company focusing on online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence,[9] and consumer electronics.

New York, United States

Translation and editing [English - Macedonian] of clinical trial protocols, product’s brochures, instruction manuals on medical devices, etc.

Split, Croatia

Translation/Proofread of documents EN<>MK, SER/CRO>MK/EN

Translation/Proofread of documents (human medicine, pharmaceuticals, consultancy, etc.) EN<>MK, SER/CRO>MK/EN

Translation of technical materials (manuals, work instructions, etc.) for the company.Creation of work instructions, procedure instructions as well as operating instructions for the company from English into Macedonian, and vice versa; translation and creation of Power Point presentations and flyers/leaflets in Macedonian.

Translation/Subtitling/Proofread of films, TV shows, documentaries, etc. EN<>MK

Literary and Technical Translations EN<>MK, SER/CRO>MK/ENProofreading EN<>MK, SER/CRO>MK/ENConsecutive/Simultaneous Interpreting EN<>MK, SER/CRO>MK/ENTeaching English/Macedonian to adults/children (in-school & private lessons)Translation of technical, marketing, scientific, web and general documentsSubtitling and translation of television films and series, DVDs, documentaries, travel magazines and news programmes including spottingVoiceover script and Film script translationsTranslation and edits of help content, community messaging, linguistic reviews of the games

Skopje, Macedonia

Teaching children and adults;Preparing lessons and tests;Translation of all kinds of documents.

Macedonia

Consecutive and Simultaneous Interpreting for the Experts in the TAIEX Twinning Project (English-Macedonian-English)

Skopje, Macedonia

Translation/Proofread/Subtitling of films and TV shows EN<>MKTranslation/Proofread of documents (law, economics, customs, geography, etc.) EN<>MKCreation and editing of English and Macedonian subtitles

Delhi, India

Translation/Proofread of legal documents [EN<>MK]

Leeds, United Kingdom

Proofreading of EU related documents EN<>MK

Macedonia

Interpreting at the USAID Primary Education Project Conferences EN<>MKEnglish - Macedonian - English Interpreter

Translation/Proofread of university textbooks (veterinary medicine, human medicine, forensics, economy, law, etc.) EN<>MKFrom English to Macedonian (and vice versa) Translator

Nicosia, Cyprus

Subtitling films, TV shows, documentaries, concerts, etc. for Fox Crime, Fox Life, Discovery Channel, Animal Planet, etc. EN<>MKEditing.

Skopje, Macedonia

Organizing and planning lessons.Teaching adults (different levels - including Intensive English Language Courses).Translation of different kinds of documents when necessary.

Skopje, Macedonia

Translation of final weekly, monthly and annual reports in collaboration with foreign experts.Translation of different kinds of documents when necessary.