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With over 15 years of experience in the specialty pharmacy industry, Anetra is the VP Sales Operations at CPS, a leading provider of pharmacy solutions and services. She leads the sales support team, working across all business units to build a consistent vision for Salesforce and create aligned commercial analytics and insights for the company. Anetra has a proven track record of developing and executing key partnerships, business development, and product management strategies in support of overall corporate objectives. She has collaborated with CPS leadership to establish key measurement criteria and process improvement for the commercial sales and marketing teams. She holds an MBA in Marketing from the University of Phoenix and a BA in Public Relations and Advertising from the University of Central Florida. She is also certified in Preventing Harassment in the Workplace by LinkedIn. Anetra is passionate about delivering value to her clients, empowering her team, and driving innovation in the pharmacy space.
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Vp Sales OperationsCpsOrlando, Fl, Us -
Vp Sales OperationsCps Mar 2022 - PresentDublin, Ohio, UsLeads the sales support team, working across all business units to build a consistent vision for Salesforce and create aligned commercial analytics and insights for the company. Collaborating with CPS leadership to establish key measurement criteria and process improvement for the commercial sales and marketing teams. -
Vice President Of Sales OperationsCps Mar 2020 - Apr 2022Dublin, Ohio, Us
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Vice President Of Strategic AlliancesCps Oct 2018 - Mar 2020Dublin, Ohio, UsDirectly accountable for overseeing, developing, establishing, and executing key partnerships in support of overall corporate strategic initiative and objectives
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Vice President Of Product ManagementCps Oct 2017 - Oct 2018Dublin, Ohio, Us- Responsible for managing and prioritizing the product roadmap to ensure successful product launches and enhancements- Drove strategy decisions and recommendations to the business regarding product enhancement, and what extensions are best to support client business- Decreased attrition and absenteeism by 10% in three months by de-centralizing decision- making process to improve the overall productivity of product owners and other managers- 95% pull-through rate on product KPIs; achieved corporate goals and delivery of roadmap initiatives- Ensured teams were extremely nimble to be able to adapt to constant change within priorities, new business, new client requirements, and new policies - Executed overall SaaS success by increasing client retention by 25% and system utilization, an adoption of specific features by 30%- Supported reorganization and drove process improvement during migration to Amazon Web Services (AWS)
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Sr. Director Of Client ServicesCps Feb 2016 - Oct 2017Dublin, Ohio, Us- Managed the development of account services department in a fast-paced med-tech startup- Responsible for 17+ direct reports- Improved issue resolution TAT by 56% for technical support issues by introducing new policies, procedures, and SLAs- Worked closely with ivy league customers during implementation to reduce risk and increase customer satisfaction by 65%- Monitored at-risk customers through set cadence of client health checks, utilizing a four-scorecard metrics system (Engagement/Responsiveness, System Usage, Issues Reported, and Purchase Frequency)
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Director Of Client ServicesCps Nov 2014 - Feb 2016Dublin, Ohio, Us- Managed a team of 4 customer success account managers - Directly responsible for 35 client relationships, several were blue chip Academic Health Systems and ACOs- Identified new markets and introduced new services into the marketplace- Conducted voice of the customer outreach and onsite expansive training clinics, visiting 2-3 sites monthly- Team secured 85% client retention rate and met 90% overall revenue goals- Developed solid business partnerships with healthcare aggregator and integrated software partners
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Director Of Sales And Account ManagementCps Mar 2013 - Nov 2014Dublin, Ohio, Us- Directly responsible for 35 client relationships, several were blue chip Academic Health Systems and ACOs- Identified new markets and introduced new services into the marketplace- Conducted voice of the customer outreach and onsite expansive training clinics, visiting 2-3 sites monthly- Developed solid business partnerships with healthcare aggregator and integrated software partners
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Marketing And Account ManagerTherigy Mar 2008 - Jan 2013Dublin, Ohio, Us- As the “first” employee and Marketing Manager, developed programs during the incubation/startup phase of developing a web-based application and consultative services- Managed branding, market strategy; building awareness for fast-growing pharmacy services and software - Responsible for driving professional sales force tactics, customer training, sample sales strategy, product packaging, and peer-peer referral program resulting in 8% year/year growth- Conducted outreach to validate market conditions and competitor data - Launched the account management team and process in 6 months
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Marketing Ministry LeaderMount Olive Ame Church 2009 - 2012
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Marketing Information SpecialistAetna Feb 2005 - Apr 2008Hartford, Connecticut, UsResponsible for designing, creating, and delivering marketing programs to support the growth and expansion of company products and services. Develops sales presentations and provides reports based on information collected such as marketing trends. -
Manage Care CoordinatorCurascript, Inc. An Express Scripts Co. Jun 2004 - Aug 2005UsResolves managed care operational issues such as authorization for services, billing, and claims payment. Ensures all clinical operations comply with Medicare and Medicaid guidelines and other managed care policies. Maintains managed care contracts and educational information databases. -
Client ServicesHewitt Associates 2002 - May 2004Bank of America Benefits Coordinator
Anetra Culver Skills
Anetra Culver Education Details
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University Of PhoenixGeneral -
University Of Central FloridaPublic Relations And Advertising
Frequently Asked Questions about Anetra Culver
What company does Anetra Culver work for?
Anetra Culver works for Cps
What is Anetra Culver's role at the current company?
Anetra Culver's current role is VP Sales Operations.
What is Anetra Culver's email address?
Anetra Culver's email address is an****@****igy.com
What is Anetra Culver's direct phone number?
Anetra Culver's direct phone number is +140799*****
What schools did Anetra Culver attend?
Anetra Culver attended University Of Phoenix, University Of Central Florida.
What skills is Anetra Culver known for?
Anetra Culver has skills like Account Management, Leadership, Marketing, Marketing Strategy, Sales, Pharmaceutical Industry, Healthcare, Training, Customer Service, Managed Care, Pharmacy Benefit Management, New Business Development.
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