Angela Neylon Email & Phone Number

Remote

• Supported Podia’s creators via live chat and email, taking on an average of 45 (and up to 200) new conversations a day
• When needed, created personalized screen recordings using Loom for creators to provide more in depth support
• Migrated creators (downloading/uploading course content and details, importing customer lists, setting up courses) who needed help when switching over from another platform
• Troubleshot technical issues and potential bugs; when necessary, escalated to dev team and tracked issues in Linear
• Gained a working knowledge of EU VAT, GDPR laws (EU), CAN-SPAM laws (US), custom domains and other specialty topics to be able to assist creators with more in depth questions and concerns
• Collaborated with the Support team to continue to improve knowledge base and internal support resources

Remote

• Led project to begin rebuilding Help Center / Knowledge Base, becoming a subject matter expert in all things RVillage
• Handled Terms of Service violations and other user reported content; created TOS Tracker to efficiently identify repeat offenses by members
• Owned the day-to-day support process through email, chat, and messages through website’s support profile; delegated and escalated tickets as needed
• Reported account and software bugs and feature requests to Product team; helped with duplicating issues and finding solutions

Remote

• Executed initiative to organize the company's Asana; standardized how Asana should be used for multiple projects within the company for better efficiency within the company's workflows
• Established SOP for creating files for new clients in CRM database
• Compiled all copay and standard formulary information for the company's current clients and coordinated a system to move the data into the company's secure proprietary CRM database
• Produced an average of 20-40 analyses and proposals per month for potential new clients; carefully documenting the results of each proposal and making note of any anomalies for Account Manager

Mokena, IL

• Built an in-home dog sitting business from the ground up
• Maintained a loyal client base of approximately 180 clients, of which 57% were regular clients
• Navigated and researched the client's questions regarding training and socialization, nutrition, and general care
• Handled billing, kept insurance up-to-date, maintained dog sitting supplies, and always worked on continuing education

Remote Work

• Oversaw one of the highest-profile areas for Kaplan Test Prep: Manhattan, Staten Island, and Brooklyn
• Yielded 75% in savings for Outside Classroom Rental for a section of classes in Manhattan that began in 2017. This resulted in a long-term venue contract that has continued to contribute to Outside Classroom Rental.
• Scheduled classes and coordinated all class schedule changes within my area of responsibility
• Ensured billing accuracy and timely payment to vendors
• Responsible for End-of-Month financial reporting including reviewing and auditing credit card transactions and invoices for proper expense coding
• Reviewed venue contracts to ensure they met legal requirements

Remote Work

Remote Work

Greater Chicago Area

Greater Chicago Area

As a brand ambassador, I represented the various liquor brands under the William Grant & Sons umbrella, including Sailor Jerry, Glenfiddich, Hendricks, and Balvenie. I attended both on- and off-premise events to promote the brands by connecting with consumers and sampling out the product.

Greater Chicago Area

Assisted in booking events, weekly Inventory, covered as barback when not on shift as a bartender, and created a fun and enjoyable atmosphere for patrons

Greater Chicago Area

Assisted in day-to-day activities, contacted and confirmed details with vendors, assisted in event coordination on the day of, and researched for upcoming events.

Remote

Moderated and approved member-submitted video content on KidzBop.com, a former social networking site for kids.

Los Angeles, CA

Provided continuous personal and executive support to both founders ofthe company as well as Human Resources and Accounting. Position alsoincluded travel arrangements for staff and models, meeting coordination,keeping an immaculate filing system, supply purchasing for office staff, and daily travel around the greater Los Angeles area for various ad hoc.