Anez Narayan Email & Phone Number

Northmead, Nsw, Au

1. End-to-End Initiative Ownership: Executed initiatives from conception to implementation, focusing on reducing operating costs and improving employee and customer experiences - saving $287,086 in FY 23/24 and STP of 61,883 claims2. Executed Continuous Improvement Framework: Created and delivered CI framework and operating model to drive CI culture, and efficiency gains within Operations.3. Data-Driven Solution Recommendations: Informed HCF’s cybersecurity strategy with data-driven competitor analysis, leading to the pivotal implementation of Multifactor Authentication (MFA) across all digital channels

Sydney, New South Wales, Australia

1. Transformation: Operations Lead (2019-2022): Automation Program SME (2019) and Claims Transformation SME (2021-2022) and developed solution concepts, backlog, target end-state, and annual roadmap.2. Process Improvement: Conducted workshops to map current and desired business processes using Miro and Visio, and performed gap analyses to identify pain points and align requirements with the organization’s strategic vision.3. Cost Reduction: Owned initiatives from inception to implementation to reduce operational expenses - saving $23,000 for FY 21/22 for Operations.4. Project Delivery: Collaborated in an agile squad to ensure timely delivery of key projects according to the roadmap.

Enhanced employee development and growth through proactive quality reviews and coaching sessions. Pinpointed and addressed operational trends and training needs, leading to a 26% rise in customer scores, a 16% improvement in compliance, and a 15% boost in overall customer experience

Expertly navigated a portfolio of 120 life claims, honing advanced financial analysis acumen and a deep understanding of medical intricacies, product nuances, and legislative frameworks in a dynamic, fast-paced setting

1. Thrived in the largest Trauma hospital in NSW - Westmead Hospital Emergency Department requiring quick life and death related decision making, immense composure, superlative attention to detail, exceptional organizational and time management skills in a highly demanding and chaotic environment to coordinate the care of patients. 2. Mentored and supervised nurse assistants and students on best practice patient care to drive promotion and preservation of patient health 3. Educated patients and families on strategies to prevent illness and/or progression of illness4. Delivered holistic care that addressed social, spiritual, psychological, and economic needs as well as physical to achieve optimal patient outcomes

1. Worked across a range of Sydney hospitals as an undergraduate student of nursing 2. Supported multi-disciplinary team to provide comprehensive and holistic patient care

Master Of Business Administration - Mba, Business Administration And Management, General

Green Belt Lean Six Sigma, Lean Management

The course focused on understanding customer value, reducing waste, improving capacity and profitability, strengthening management.

Bachelor Of Nursing, Bachelor Of Nursing

Honors Associate Of Arts And Sciences (A.A.S.), Registered Nursing/Registered Nurse

Associate's Degree in Social and Liberal Arts