Fajar Ainnun Email & Phone Number

Jakarta, Indonesia

- Respond to helpdesk tickets related to cloud hosting products.- Assist customers with onboarding and setup of cloud hosting services.- Troubleshoot technical issues related to cloud hosting configurations.- Provide guidance and training to customers on using cloud hosting features.- Gather customer feedback and escalate unresolved issues to appropriate teams.- Document deployment steps and updates.- Execute software deployments on cloud hosting platforms (e.g., VPS, cPanel).

Jakarta, Indonesia

- Addressing technical issues reported by users or identified through monitoring systems.- Managing and maintaining computer systems, peripherals, and network equipment.- Installing, configuring, and updating software applications and operating systems.- Assisting users with technical problems and providing guidance on the use of IT systems.- Implementing and maintaining security measures such as antivirus software, firewalls, and data encryption.- Creating and updating technical documentation, manuals, and IT policies.- Assisting with IT projects such as system upgrades, migrations, or new software implementations.

Jakarta, Indonesia

- Participate in major front-end clean-up project where I refactored HTML, CSS and Bootstrap to enhance functionality and overall site performance.- Redesign sections of the website to ensure a more attractive and user friendly experience- Working directly with CTO to conceptualize and implement front-end designs and functionality to optimize UI/UX on exiting website content.- The primary focus of my studies in web development has been HTML, CSS, Bootstrap, JavaScript, jQuery and some PHP. I recently turned my focus to furthering my JavaScript skills by working more with vanilla JavaScript and learning ReactJS.