Felipe Arias Email & Phone Number

Greer, SC, US

Greenville, South Carolina, United States

• Provide leadership and senior expertise to the design, development, testing, implementation, and monitoring of new and revised procedures.
• Evaluate, improve, and manage the Knowledge Base for the IT department.
• Analyze and resolve problems ranging from major system crash to forgotten passwords with aim of eliminating recurrences.
• Provide the Service Desk team with training and documentation for troubleshooting and new procedures.

Greenville, South Carolina Area

• A/V equipment setup and maintenance
• Low voltage wiring. Structured wiring
• Extron equipment configuration

• Computer and mobile device maintenance - Hardware: Dell, Lenovo, HP, and Apple products. Average of 50 units a week. Software: Windows 7/8/10, MS Office 360, Ubuntu, macOS, iOS, Android
• FootPrints ITSM
• Use of Cheqroom for Inventory management of technological equipment for faculty, staff, and students

Bogotá D.C. Area, Colombia

• Identity and Access Management service owner:- Creation and support of user accounts, groups, and devices. Automation through PowerShell.- Single sign-on integration for internal applications.- Federated SSO for cloud.
• Managing and monitoring network services and network devices:- Direct contact with the ISP for deployment, maintenance, changes, and incident and problem escalation.- Monitor performance of network components – links.
• Server Services management:- Monitor performance and troubleshooting of virtual and on-premises application servers.- OS troubleshooting, triage, and patching.
• Microsoft System Center: deployment, configuration, and management.
• Web development: Developed Application for IT assets inventory (Java Web Development).
• Procedure automation: Python scripts to automate file conversion and delivery.

Bachelor'S Degree, Bible And Communication

Associate'S Degree, Computer Science