Ang Jia Jun Email & Phone Number

Singapore

● Lead and mentor a team of IT support technicians, ensuring efficient resolution oftechnical issues.● Assign tasks and monitor team performance to meet service level agreements(SLAs).● Conduct regular team meetings to discuss updates, challenges, and processimprovements.● Provide training and development opportunities for team members to enhance theirskills.● Offer Level 1 and Level 2 technical support for hardware, software, and networkconnectivity… Show more ● Lead and mentor a team of IT support technicians, ensuring efficient resolution oftechnical issues.● Assign tasks and monitor team performance to meet service level agreements(SLAs).● Conduct regular team meetings to discuss updates, challenges, and processimprovements.● Provide training and development opportunities for team members to enhance theirskills.● Offer Level 1 and Level 2 technical support for hardware, software, and networkconnectivity issues.● Escalate complex technical issues to higher-level support or specialized teams asnecessary.● Ensure timely resolution of incidents and service requests, adhering to establishedSLAs.● Develop, implement, and maintain comprehensive IT support procedures andprocesses.● Manage IT assets, including tracking and accountability of endpoint devices.● Communicate effectively with staff to increase satisfaction with IT services.● Install and upgrade operating systems and computer software across theorganization.● Lead projects to improve IT infrastructure, including Unified Endpoint Managementintegration, tech refresh initiatives, and security compliance.● Collaborate with cross-functional teams to address compliance issues, developsolutions, and implement best practices.● Facilitate successful internal and external audits, demonstrating commitment toindustry standards and regulatory requirements.● Maintain documentation of IT processes, procedures, and troubleshooting guides Show less

Singapore

System Engineer- System Administrator- Install and configure for application software, and operating system- Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines or SOP- Planning and liaising with vendor and user- Tech Support- Troubleshooting hardware and software related issue- Manage and track all IT related hardware or software inventory- Liaising with external vendors- Other ad hoc duties… Show more System Engineer- System Administrator- Install and configure for application software, and operating system- Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines or SOP- Planning and liaising with vendor and user- Tech Support- Troubleshooting hardware and software related issue- Manage and track all IT related hardware or software inventory- Liaising with external vendors- Other ad hoc duties like training users and testing systems Show less

Singapore

System Engineer- System Administrator- Install and configure for application software, and operating system- Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines or SOP- Planning and liaising with user- Troubleshooting hardware and software related issue- Tech Support (L2)

Tech Refresh - Team Lead- Conducting training of team members- Asset Management- Scheduling location and task for team members- Developing and implementing a timeline to achieve targets.- Windows Upgrade (Windows 7 to Windows 10)- Tech Support (L2)- Planning and liaising with vendor and user- Troubleshoot and resolve hardware and software issues related

Singapore

- Sorting candidates profile- Scheduling candidates for interview- Maintain employee records

User Acceptance Tester- Planning and controlling the test cases- Creating test profile and test concept- Provide documentation for scenarios (pass/fail)- Communicating with relevant departments concerning testing results or outcomes

Diploma, Financial Informatics

Higher Nitec, Electronics Engineering

Nitec, Industrial Electronics Technology/Technician