• Working on ticketing system to manage daily tickets for the issues.• On-site support as per the client requirement.• Providing training to the client’s on the product & the technology.• Troubleshoot various problems with LIVE production Linux servers & fixing day today issues.• Configuring and maintaining different Users accounts.• Providing & assigning access permissions based on the level of access the user would need. • Installing & Configuring mail server, NFS, FTP, YUM, SAMBA, NTP, APACHE (HTTP) servers.• RAID Configuration on different RAID levels.• Logical volume Management (LVM).• Managing Firewalls/IP tables on server.• Installation & configuration of Virtual machines (VM’s).• Writing Bash Shell Scripting to automate some jobs.• Running Cron jobs to automate daily tasks.• Managing Disk problems (Mounting issues and space issues).• Maintaining file sharing services (Samba, FTP & NFS).• Monitoring of the server hardware, Software & database.• Monitoring of system logs, http logs, Mysql logs, messages and other system logs to troubleshoot the system issues.• Creating reports/fixing reports related issues with the help of SQL queries.• Provides outstanding technical support to customers and partners via the web, email and phone.Providing Backup and Restoration Strategy

12+ years Call center Telecom knowledge with many different technologies as Cisco CUCM. Cube Dialer, C-Zentrix, Avaya, and Drishti.•Call center telecom management with equipment as PRI, IPBX, IP phones.•Telephony management: Proper management of telephony and distribute channel as per process requirement.•Process Execution: Execute process in a planned manner without impacting productivity. Check the dependency of process and elaborate challenges and fix it in testing phase.•Data Analysis: Analyzing historical data on the basis various parameters such as contacts, connects, conversions, time zones, and area codes to generate useful statistics and make process specific Dialing Strategy•Monitoring: System Alerts, Windows Alerts, Monitoring of inbound, outbound campaigns and trunks for the optimization of agent login hours and agent productivity with the help of Real stats , keeping a check on various compliance issues such as Drop and Abort Rate.•Issue diagnose: presuming about concern and issue of server and making backup of all unraced and realistic concern.•Issue diagnose: presuming about concern and issue of server and making backup of all unraced and realistic concern.•Process Requirement : Analyze the requirement of process and avail resources as per process demand in cost effective manner.•Licenses Monitoring: Monitoring of utilization of licenses, creation and suspend the authorization as per process requirement.•Ticket response: Prompt response on tickets and provide resolution on time.•PRI Management: Monitoring all circuit Inbound, Outbound utilization, distribution as per campaign requirement, follow-up in downtime beyond the escalation matrix.

Expert knowledge about Window domain as Active Directory, DNS, DHCP, User and groups, FSMO roles and RAID 5 and Red hat and Fedora domain. Currently as good team player and situational Team leader.

Evolve Marketing Services Pvt. Ltd. is domestic BPO and marketing company.