Associate Director
Current- Manage PS delivery team responsible for the implementation of LeadSquared product for multiple customers
- Plan and Monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Track key metrics and KPIs related to implementation success, Up-sell / cross-sell LeadSquared product or services wherever applicable