Associate Director
Current• Manage PS delivery team responsible for the implementation of LeadSquared product for multiple customers • Plan and Monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement • Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis • Track key metrics and KPIs related to implementation success, Up-sell / cross-sell LeadSquared product or services wherever applicable