Angalee Rhoads Email & Phone Number

Seattle, Washington, United States

+ Directed a team of 17+ Package Liaisons, both remotely and in-person, throughout the West Coast region, ensuring operational excellence and high performance.+ Oversaw 17+ multi-family accounts, sustaining exemplary client relationships and achieving a perfect NPS score of 100, significantly contributing to the department’s overall score of 94.+ Strategically traveled across states to spearhead market expansions and support out-of-scope markets, collaborating with Project Management to meet critical deadlines and streamline operational processes.+ Played a key role in cross-functional department initiatives, driving projects forward and prioritizing tasks to align with strategic launch timelines.+ Engineered comprehensive training processes for new hires, both on-site and remotely, enhancing onboarding efficiency and effectiveness.+ Partnered with senior leadership to identify and implement process enhancements, optimizing operational efficiency and overall performance.+ Executed bi-weekly scheduling for Package Liaisons, ensuring adherence to contractual and budgetary constraints.+ Managed payroll processing for my teams using ADP software, ensuring accuracy and compliance.+ Led the recruitment and onboarding process for Package Liaisons within my region, from initial hire to start date, fostering a reliable and effective team.+ Contributed to diversity, equity, and inclusion initiatives as a member of the Luxer One DEI Council.

Seattle, Washington, United States

+ Extensive knowledge of current products including smoke accessories, home decor, clothing, and health supplements.+ Developed and managed social media marketing campaigns by creating engaging content and encouraging audience interaction.+ Stayed updated on dynamic tobacco and vape laws to ensure legal sales compliance.+ Merchandised clothing on sales floor displays and mannequins.+ Accurately checked IDs for age-restricted products (tobacco, vape, CBD, Kratom, Delta-8).+ Processed incoming deliveries and managed inventory.+ Conducted forecasting and trend research to stay ahead of market trends.

Seattle, Washington, United States

+ Achieved high customer retention and rapport through exceptional service.+ Generated up to $8,000-$12,000 in daily sales through effective cash transactions.+ Stayed current on dynamic i502 laws to ensure legal compliance in sales.+ Managed daily merchandising of products in display cases.+ Developed inventory orders reflecting consumer demand and industry trends.+ Promoted products, promotions, and events via social media platforms (Instagram, Twitter, Leafly).+ Educated staff on product knowledge, enhancing their sales effectiveness and consumer education.+ Oversaw opening and closing operations, including alarm codes, keys, and cash drops.+ Ensured compliant return of cannabis products per i502 regulations.+ Conducted cash reconciliation, summarizing totals and recording discrepancies for myself and coworkers.