Angella Miller Email & Phone Number

Lansing, Michigan, United States

Michigan State Police Headquarters Dimondale, Michigan

Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.· Reviews, analyzes, and evaluates business systems and user needs.· Formulates systems to parallel overall business strategies.· Experienced with business process reengineering and.

Jackson, Michigan

Contractor Consultant at Consumers:-Support the set-up of the Business Quality -Review TeamReview request for business case quality reviews and respond to business case originator as the status of reviews-Review business case documentation based on the on the IT Business Case Submission Standards-Track results of the quality reviews – and update the visual.

Eaton Rapids, MI

-led the onshore (NJ) and offshore development team through implementing the full software suite modules plus customizations.-Acted as a subject matter expert on the insurance industry products and standard workflow.

Howell, Michigan

Lansing, Michigan

• Manage staff of 10 analyst (recruit, hire, coach, and performance manage)
• Project Management
• Audit Liaison between the Office of Retirement Services and The Office of the Auditor General
• Draft response to audit findings
• Lead compliance initiatives
• Manage vendor contracts including Health Care with BCBS, Defined Contribution Plan with ING, Healthcare analytics with Truven, Actuary with Gabriel Roeder Smith and the Defined Benefit Plan managed at the ORS

• Prioritize the workload of the analyst
• Draft notifications to States discussing software bugs resulting from releases
• Coaching staff on customer service and analytical skills
• Responsible for documenting current processes within the team and creating processes when applicable
• Project manage as assigned by director
• Project manage the release process and hold all departments accountable

• Supervise commercial Lines Rating Staff (15 raters located remotely and regionally).
• Responsible for service results and quality results
• Performance manage and developing staff
• Reporting financial results and/or projections to regional president and all his direct reports
• Project manage as assigned by COO
• Member of the Future Leaders Program

Bba, Finance

Certified Scrum Product Owner, Information Technology

Certificate In General Insurance, Insurance

Professional Certificate In Business Analysis (Cba), Business Analysis

Certified Insurance Service Representative (Cisr), Insurance

Associates, Web Design

Bachelor Of Business Administration - Bba, Finance