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Angela C. is listed as Client Service Management | Quality & Analysis at AARP, a company with 4795 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Angela C..
Angela C. previously worked as Client Services Manager at Aarp and Program Analyst at Aarp Foundation. Angela C. holds Associate Of Science - As, Information Technology, 3.95 Gpa from Southern New Hampshire University.
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As a Salesforce Certified Associate, my diverse background spans education, nonprofit, and call center sectors, enriching my IT career aspirations. I aim to blend my passion for customer experience with the IT expertise, experiences, and skills honed through professional, academic, and various career development initiatives. My track record demonstrates a commitment to resolving challenges through detailed analysis and the implementation of tech-based solutions. Skilled in training users and providing support throughout the deployment and management of programs, processes, and Salesforce systems, I am recognized for my ability to work independently with minimal oversight and juggle multiple responsibilities positively in fast-paced environments. I am an upbeat, hardworking, and collaborative team player with an eagerness to learn. My analytical and problem-solving skills make me a flexible professional dedicated to setting and meeting goals. My goal is to secure a position in IT, starting as an Admin or Analyst, eventually honing and advancing my skills to grow in the Cloud and Security areas. I plan to obtain CompTIA's A+ and Security+ industry certifications this year in an effort to reach my goals.
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In this role, I manage relationships with assigned business units and project teams, identifying issues and suggesting process improvements. I also ensure that Contact Centers are ready for call volume related to these teams. I collaborate both within the Consumer Care department and the broader organization to shape strategic direction in line with key.
Washington, District Of Columbia, United States
In this role, I identified and addressed deficiencies, developing strategic solutions to improve program management and the consumer experience. I managed multiple projects, tracking progress and responsibly stewarding resources in a deadline-driven environment. I analyzed program and financial data to ensure compliance and support our community partners.
Washington, District Of Columbia, United States
In this role, I responded to escalated concerns from AARP members on a variety of issues, providing Ombudsman service and ensuring problem resolution to support membership retention, all while maintaining an A+ rating with the Better Business Bureau. I collected, researched, and analyzed data from multiple systems to evaluate AARP programs, providing.
Arlington, Virginia, United States
In this role, I manually recorded and scored a minimum of three quality evaluations per CSR each week for a team of 30, ensuring CSRs used their resources to provide accurate guidance to exchange students and colleges regarding SEVP policies. I assisted Team Leads with coaching during CSR one-on-one sessions and analyzed recorded calls to uncover potential.
Largo, MD
In this role, I collaborated with the leadership team to maintain and update quality assurance standards and related SOPs. We discussed monthly quality statistics, trends, and customer feedback to identify opportunities to improve the customer experience. I conducted "refresher" training sessions based on business needs and call trends, kept records, and.
Largo, MD
In this role, I conducted daily quality monitoring evaluations for a team of over 60 CSRs, using a virtual scorecard to monitor live and recorded calls, chats, and emails. I ensured that CSRs were providing quality customer service and meeting minimum average quality standards through weekly coaching and feedback sessions. When inaccurate information was.
Largo, MD
In this role, I assisted callers with inquiries regarding Financial Aid, Student Accounts, and Strategic Enrollment via chat and telephone. When I was unable to resolve an issue at level 1, I created and escalated tickets to level 2. I provided guidance to students on scheduling classes, making payments, setting up payment plans, ordering transcripts.
Other employees you can reach at aarp.org. View company contacts for 4795 employees →
Brian Coley
Colleague at Aarp
Ashburn, Virginia, United States, United States
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JM
Jennifer Miller, Cpa, Cfe
Colleague at Aarp
Dallas-Fort Worth Metroplex, United States
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KD
Kristin Dillon
Colleague at Aarp
Washington, District Of Columbia, United States, United States
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MT
Morgan Travers
Colleague at Aarp
College Park, Maryland, United States, United States
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JP
Joan Parrott-Fonseca
Colleague at Aarp
New York, New York, United States, United States
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SR
Sheila Roman
Colleague at Aarp
Ontario, Canada, Canada
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RB
Richard Bensel
Colleague at Aarp
Lake City, Michigan, United States, United States
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CW
Chai Woodham
Colleague at Aarp
Washington, District Of Columbia, United States, United States
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TS
Tiffini Smith
Colleague at Aarp
Upper Marlboro, Maryland, United States, United States
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MM
Matt Mccloy
Colleague at Aarp
Washington, District Of Columbia, United States, United States
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Quick answers generated from the profile data available on this page.
Angela C. works for AARP.
Angela C. is listed as Client Service Management | Quality & Analysis at AARP.
Angela C. is based in Washington DC-Baltimore Area, United States, United States while working with AARP.
Angela C. has worked for Aarp, Aarp Foundation, Aarp Services, Inc., U.S. Department Of Homeland Security, and General Dynamics Information Technology (At Umgc).
Angela C.'s colleagues at AARP include Brian Coley, Jennifer Miller, Cpa, Cfe, Kristin Dillon, Morgan Travers, and Joan Parrott-Fonseca.
You can use AeroLeads to view verified contact signals for Angela C. at AARP, including work email, phone, and LinkedIn data when available.
Angela C. holds Associate Of Science - As, Information Technology, 3.95 Gpa from Southern New Hampshire University.
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