- Conducting market research and ensure that what we provide are at the best possible - Operate as the lead point of contact for any and all matters specific to our merchant - Provides regular two-way communication between the merchant and sales, to provide strong team representation and set proper expectations. - Ensures that all processes and procedures are completed and that quality standards are met

- Resolve customers' service or complaints by performing activities such as assisting in refunds and exchanging merchandise, refunding money - Check to ensure that appropriate changes were made to resolve customers' problems - Assist in qualifying good merchants to feature deals that will generate interest - Act as liaison between the vendor and customers to ensure seamless support and services - Listen to and critique recorded conversations for purposes of improving customer skills.

- To provide customers with knowledge on the operation of our product as well as to service corporate accounts in ways that fits their needs. - Provide responsive after sales support and to maintain the satisfactory level of customers. - To keep track of contract details in order to extend service and suggest new business opportunity to existing customers. - Effective handling of all customers’ enquiries and escalation of feedbacks, in order to maintain good relationship with all customers and to delight them with our service